Patient Coordinator

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

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Natera

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2004

🏥 Saúde

🧬 Biotecnologia

⚕️ Seguro de Saúde

Healthcare • Biotechnology • Healthcare Insurance

A Natera é líder global em tecnologia de testes de DNA livre de células (cfDNA), especializada em testes e diagnósticos genéticos não invasivos. As soluções inovadoras da empresa concentram-se em áreas como triagem pré-natal, detecção de câncer e monitoramento de transplantes de órgãos. Ao utilizar bioinformática avançada e análise de DNA, a Natera oferece a profissionais de saúde e pacientes informações essenciais para decisões médicas mais embasadas.

Descrição

• Work with assigned Nurse Coordinator to maintain and support existing customers • Assess patient needs, focusing on customer support, logistics coordination, and problem solving • Maintain and support service-oriented relationships with patients • Ensure data and analysis requests from different parts of the organization are addressed promptly • Help manage business system tools such as QlikView and Salesforce • Identify, nurture, and grow patient relationships to influence and schedule ongoing testing • Perform other duties as assigned • Handle protected health information (PHI) regularly in paper and electronic form • Complete HIPAA/PHI privacy, general policies and procedures compliance, and security training within the first 30 days of hire • Maintain current status on Natera training requirements

🎯 Requisitos

• Minimum of 2 years of inbound and outbound Call Center experience • Minimum of 2 years of sales experience • Background in medical or biological sciences preferred • Outgoing personality with excellent oral and presentation skills • Ability to think strategically and execute tactically • Competitive analysis and team-first attitude • Ability to relate and educate potential patients about Natera technology • Strong quantitative and MS Excel skills • Self-motivation and capacity to work independently and collaboratively • Sense of urgency • Excellent organizational and written and verbal communication skills • Ability to handle protected health information (PHI) • Must complete HIPAA/PHI privacy, general policies and procedures compliance, and security training within 30 days of hire • Must maintain current Natera training requirements

🏖️ Benefícios

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents • Free testing for Natera employees and their immediate families • Fertility care benefits • Pregnancy and baby bonding leave • 401k benefits • Commuter benefits • Employee referral program