Patient Services Coordinator II

🕒 5 dias atrás

🐊 Florida, Missouri – Remoto

🐊 Florida – Remote 🏰 Missouri – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

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UBC

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2003

🏥 Saúde

💼 Consultoria

🧬 Biotecnologia

Healthcare • Consulting • Biotechnology

A UBC é uma empresa dedicada a melhorar os resultados dos pacientes, conectando terapias especializadas aos pacientes que delas necessitam. Eles oferecem soluções modernas e personalizadas, focando em acesso, segurança e geração de evidências para produtos biofarmacêuticos. A UBC é especializada em desenvolvimento de evidências, gestão de riscos e acesso do paciente, utilizando dados do mundo real e tecnologias inovadoras para otimizar a jornada de saúde e garantir o uso eficaz de medicamentos.

Descrição

• Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines. • Accurately enter eligibility paperwork and/or other information into system. • Maintain accurate and complete documentation of all applications, mailers, orders, enrolment forms and new patients. • Maintain accurate and complete documentation and system records of all inquiries. • Efficiently perform specialized functions for each program with a high level of accuracy. • Aid department Lead/supervisor in developing other employees, answering questions, etc. • Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program. • Place outbound phone calls for clarification on any issues involving program guidelines

🎯 Requisitos

• High school degree or equivalent • 2 – 3 years of customer service experience • Proficiency with personal computers; excellent written and verbal communication skills • Ability and willingness to work a flexible schedule to cover peak times • Ability to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and ability to follow direction. • Ability to adapt to new situations that may arise due to program changes

🏖️ Benefícios

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match* • Tuition reimbursement (after 90 days of employment) • Flexible work environment • 20 days PTO • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability (after 90 days of employment) • Long term disability • Life insurance • Discount programs