Client Coverage Associate

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🕒 Julho 27

☕ Washington – Remoto

☕ Washington – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👻 Score fantasma 39%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 108 dias.
• As vagas desta empresa costumam ser preenchidas em 31 dias.
• Sem salário divulgado.

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National Trust

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🏨 Hospitalidade

🛒 Varejo

Charity • Hospitality • Retail

O National Trust é a maior organização de conservação da Europa e uma instituição de caridade registrada que protege e abre casas históricas, jardins, parques, áreas rurais e patrimônios culturais na Inglaterra, País de Gales e Irlanda do Norte. A organização opera uma ampla gama de serviços para visitantes — incluindo alimentação e bebidas, varejo, férias, experiências para visitantes e programas educacionais — e promove programas de gerenciamento de propriedades, conservação, arrecadação de fundos, voluntariado e aprendizagem para cuidar dos locais e engajar milhões de visitantes a cada ano.

Descrição

• Lead daily client support through the Client Coverage Desk, providing service, operational, and technical assistance • Manage and resolve client inquiries; including participation in evening and weekend coverages as needed • Service as the primary lead for digital asset custody transfers, trading, and lending activities • Act as the escalation point for complex client inquiries and issues. Coordinate resolution with senior internal support teams and resolve issues with clear escalation paths. • Oversee the execution of client activities including, but not limited to, client transactions and asset- related inquiries • Manage client requests through the bank’s communication and ticketing platforms Process and resolve client coverage activities via integrated client communication platform and ticket management system • Partner with Execution Desk to support client trading and lending activities • Collaborate with Operations and technical teams to support on-chain activities (e.g. stalking, forking, and voting) • Maintain expert knowledge of digital asset products including, but not limited to custody, trading, lending, and issuance • Leverage internal banking partners to deliver comprehensive client solutions • Communicate client strategic opportunities and trends to the extended team, and promote effective knowledge communication sharing within Client Coverage Desk • Partner with Account Management team to support client growth initiatives • Deliver prompt, thorough application support to employees remotely via Microsoft Teams, and other tools • Troubleshoot application, software, and identity access management issues; resolve or escalate problems while proactively managing the ticket lifecycle • Facilitate application needs for new employee onboardings, role transfers, and departures • Maintain accurate and up-to-date documentation of procedures and configurations • Participate in a weekly on-call rotation for after-hours support

🎯 Requisitos

• Minimum of 3+ years of relevant institutional client service, trading, settlement, and/or bank and custody experience • Minimum of 3+ years of relevant application/technical experience with enterprise cloud applications • Minimum of 2+ years of supervisory experience or team-lead experience • Demonstrate working knowledge and experience with digital assets, blockchain, and other on-chain activities, e.g. staking, forking, and voting • Experience with multiple communication channels and integrated technical systems for voice, video conference, chat, and other communication tools • Ability to work in a fast paced, client deadline driven environment • Ability to work efficiently and accurately under pressure to meet deadlines • BS/BA in Business, Mathematics Information Technology, Computer Science or related field • Superior verbal, written, and communication skills • Excellent problem solving and analytical skills • Strong technical skills, excellent soft skills and a focus on incident response and continuous service delivery • Team oriented, networking with others and partnering with peers • Assertive, self-motivated and self-directed, possess high-level of initiative • Exceptional leader with proven ability to influence others • Ability to work potential after-hours/rotation support

🏖️ Benefícios

• Medical, Dental, and Vision insurance • 401(k) • Life and disability insurance

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