Senior Salesforce Service Cloud Solution Architect

🕒 Agosto 19

🧀 Wisconsin – Remoto

🧀 Wisconsin – Remote

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 12%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Natus Medical Incorporated

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

🔧 Hardware

🏭 Manufatura

💰 $30.760.000 Post-IPO Equity - Natus Medical em 2006-08

Healthcare • Hardware • Manufacturing

A Natus Medical Incorporated é uma empresa de dispositivos médicos que desenvolve, fabrica e distribui produtos de diagnóstico e monitoramento para prestadores de cuidados de saúde. Seus produtos concentram-se em cuidados neurológicos e neonatais, bem como em avaliação auditiva e de equilíbrio, incluindo dispositivos e software associados usados em hospitais, clínicas e práticas especializadas. A Natus vende equipamentos e soluções principalmente para organizações de saúde em todo o mundo.

Descrição

• Lead the design, governance, and delivery of enterprise Salesforce Service Cloud capabilities within the IT organization • Partner with IT leadership, business stakeholders, implementation partners, and onshore/offshore delivery teams to translate business needs into scalable Salesforce solutions • Perform requirements analysis, solution design, troubleshooting, root-cause analysis, implementation, production stabilization, and continuous improvement • Provide Service Cloud architecture expertise across Case Management, Knowledge, Assets, Entitlements, Digital Engagement, Omni-Channel, Salesforce Voice/CTI, service routing, and customer service operations • Participate in hands-on Salesforce development and configuration, including Salesforce Flow, Apex, Lightning Web Components, validation rules, security configuration, and Service Cloud functionality • Own enhancements from requirements through design, development, testing, deployment, and post-production validation • Establish and enforce Salesforce architecture and development standards • Review and approve technical designs and code changes for major Salesforce enhancements • Evaluate Salesforce org consolidation, Agentforce, modernization, and transformation opportunities • Advise IT and business leadership on architecture decisions, risks, dependencies, tradeoffs, and recommendations • Lead architecture, design, development, and support of Salesforce integrations with Oracle E-Business Suite R12 and other enterprise applications • Design and implement real-time and batch integrations with Salesforce, Oracle EBS, and MuleSoft teams • Lead troubleshooting and root-cause analysis for complex issues spanning Salesforce and integrations • Guide enterprise data migration, data governance, and data quality considerations • Support CTI and contact center integration architectures, including telephony platforms and AWS-based technologies such as Amazon Connect • Ensure Salesforce designs align with enterprise architecture, security, compliance, and operational support standards

🎯 Requisitos

• A bachelor’s degree in information technology, computer science, business systems, or a related field is preferred, or equivalent professional experience • 8+ years of Salesforce experience, including at least 3+ years serving as a Solution Architect or Lead Architect • Deep experience designing, implementing, enhancing, and supporting Salesforce Service Cloud in complex enterprise environments • Strong hands-on experience with Case Management, Knowledge, Assets, Entitlements, Omni-Channel, Digital Engagement, Salesforce Flow, Apex, Lightning Web Components, security, and sharing models • Demonstrated ability to own Salesforce enhancements through the complete lifecycle, including requirements, solution design, hands-on development/configuration, testing, deployment, production validation, and post-release support • Experience integrating Salesforce with Oracle E-Business Suite R12 or another enterprise ERP • Experience with multi-cloud Salesforce architecture, including dependencies across Service Cloud, Sales Cloud, Revenue Cloud (RCA)/CPQ, customer data, products, assets, orders and related business processes • Experience integrating Salesforce with telephony/CTI systems; Amazon Connect experience is a plus • Proven experience consolidating and merging Salesforce orgs • Experience gathering requirements and writing user stories in Agile environments • Strong client-facing communication, stakeholder management, workshop facilitation, problem-solving, and strategy skills • Salesforce Service Cloud Certification required • Salesforce Certified Platform Developer certification preferred • Salesforce Service Cloud Consultant Certification preferred • Salesforce Application Architect Certification preferred • Salesforce System Architect Certification preferred • Salesforce Certified Technical Architect (CTA) strongly preferred

🏖️ Benefícios

• Minimal to moderate domestic travel may be required based on project needs, workshops, or business stakeholder engagement