Senior Manager, Client Experience – Pre-Sales Solutions, Scoping

🕒 3 dias atrás

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Navan

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

✈️ Turismo

📦 Logística

💼 Consultoria

Travel • Logistics • Consulting

A Navan é uma empresa que oferece soluções completas para viagens de negócios e serviços de gestão de despesas, visando otimizar programas de viagens corporativas. Sua plataforma atende pequenas empresas e grandes corporações ao fornecer ferramentas para a gestão de reservas de viagens, cartões corporativos e despesas. A Navan aumenta a visibilidade e o controle financeiro por meio da categorização automática de despesas e relatórios, enquanto capacita os funcionários com recursos fáceis de reserva e rastreamento de despesas. A plataforma suporta integração perfeita com os sistemas financeiros existentes e enfatiza a sustentabilidade nas viagens. A Navan é confiada por milhares de empresas em todo o mundo e aumenta a produtividade através de seus insights impulsionados por IA e interface amigável ao usuário.

Descrição

• Personally lead and deploy the GOS "Sales Squad" initiative, embedding operational experts directly into late-stage enterprise sales pitches and RFP responses to leverage our five-star care as a core competitive advantage. • Partner with commercial pricing and strategy teams to conduct competitive service analyses, ruthlessly identifying and simplifying fractured, legacy service offerings into unified, high-value packages. • Partner with Product Marketing and Sales Enablement to translate our streamlined service configurations into value-driven commercial narratives that resonate with C-suite champions and executive assistants. • Align operational delivery packages with regional pricing structures, ensuring Sales accurately represents our automated AVA capabilities alongside premium human support options. • Maintain a rigorous, data-backed approach to custom scoping requests, working collaboratively with Sales leadership to co-author creative operational solutions that protect margins and scale effectively. • Forge deep, trusting relationships and alignment across commercial teams and Global Operations and Services to ensure the prospective Customer Experience is top of mind. • Act as the definitive operational liaison between GO&S and the Sales organization, regularly attending commercial pipeline reviews as the unequivocal source of truth for support capabilities. • Create process and operational checkpoints within the pre-sales pipeline to eliminate scoping errors, misaligned verbal promises, and premature tier commitments. • Partner with Enablement to maintain and publish clean pre-sales operational collateral, capability matrices, and standard SLA decks used during high-visibility customer presentations. • Track and report on key operational health indicators for pre-sales deal quality, scoping compliance, and pipeline velocity, utilizing metrics to drive data-backed commercial decisions.

🎯 Requisitos

• 5–7+ years of progressive experience in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management, preferably within SaaS or corporate travel ecosystems. • Strong background working alongside high-velocity commercial teams and successfully navigating multi-regional internal organizations to protect operational boundaries while accelerating deals. • Strong interpersonal, communication, negotiation, and relationship-building skills, with a proven ability to confidently manage high-stakes commercial discussions and turn technical parameters into compelling stories. • The ability to operate with high integrity, critical and independent thinking skills, sound judgment, and the courage to enforce operational guardrails in a revenue-driven environment. • Strong analytical skills with the ability to work with historical support data, AI automation metrics, and capacity modeling to validate custom pre-sales configurations.

🏖️ Benefícios

• AI-powered Talent Matching tool to compare your application against our job requirements.