Senior Account Manager – Health Plans

🕒 Agosto 12

🏈 Alabama, Arizona, +32 estados a mais – Remoto

infoinfo

💵 $71.716 - $86.405 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Navitus Health Solutions

Navitus Health Solutions

1001 - 5000 funcionários

Fundada em 2003

💼 Consultoria

🛡️ Seguros

🏥 Saúde

Consulting • Insurance • Healthcare

Microsoft 365 é uma suíte de aplicativos de produtividade baseada em nuvem, desenvolvida para pessoas, famílias, empresas e instituições de ensino. Inclui ferramentas populares como Word, Excel, PowerPoint, Outlook e Teams, permitindo criar, colaborar e compartilhar documentos e dados de forma contínua entre dispositivos. O Microsoft 365 aumenta a produtividade com recursos como o Microsoft Copilot, que integra capacidades de IA para auxiliar nas tarefas do dia a dia, garantindo o armazenamento e a organização seguros dos arquivos e facilitando o trabalho em equipe e a comunicação eficaz.

Descrição

• Develop and maintain trusted advisor relationships with existing customers and stakeholders to enhance customer experience and retention. • Support complex, high-profile, and strategic books of business. • Collaborate with internal stakeholders and external vendor partners to deliver customer service and benefit solutions. • Facilitate or participate in client meetings, resolve open action items, and provide status updates. • Drive internal resolution of open action items. • Facilitate benefit changes on behalf of clients and direct implementation. • Analyze new or revised client requirements for accuracy and feasibility. • Resolve member and client issues. • Provide clients with system support and collaboration tools. • Support client renewal activities with the Account Executive and Clinical Account Executive. • Execute account maintenance, including reporting, member-specific requests, and open enrollment support. • Participate in conference calls, meetings, and occasional travel outside normal business hours. • Perform other duties as assigned.

🎯 Requisitos

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience, required. • 2+ years of account management experience with increasing levels of responsibility, or equivalent relevant experience from another role, required. • 5+ years of experience in a customer service role required. • Knowledge of pharmacy benefits management, insurance, or health care industry required. • Participate in, adhere to, and support compliance program objectives • The ability to consistently interact cooperatively and respectfully with other employees • Must reside in one of the approved remote-work locations: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, or Wisconsin.

🏖️ Benefícios

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750%

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