Senior Customer Enablement – Value Realization Manager

🕒 Agosto 24

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $140.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Ncontracts

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2009

☁️ SaaS

📋 Conformidade

🏦 Bancário

💰 Private Equity Round - Ncontracts em 2015-05

SaaS • Compliance • Banking

A Ncontracts é uma fornecedora de software e serviços integrados de gestão de riscos e conformidade, focada em instituições financeiras. Sua plataforma SaaS oferece gestão de riscos empresariais, gestão de conformidade (incluindo pesquisa regulatória com inteligência artificial e categorização de reclamações), gestão de riscos de fornecedores/terceiros, gestão de auditorias e constatações, continuidade de negócios, avaliações de cibersegurança e conformidade de empréstimos (CRA, HMDA, 1071). A Ncontracts atende bancos, cooperativas de crédito, credores hipotecários, fintechs e gestores de patrimônio, combinando bases de conhecimento criadas por advogados, ferramentas de IA e serviços de implementação/suporte para ajudar as instituições a gerenciar suas obrigações regulatórias e riscos de terceiros.

Descrição

• Build and maintain talk tracks and messaging guides describing Ncontracts’ outcomes, products, AI solutions, and usage to drive adoption and expansion • Communicate release and roadmap updates clearly and consistently • Build and administer a talk track certification program within the existing LMS, including training content, rehearsal, and sign-off • Ensure CSMs and client-facing CS teams are prepared for client-facing meetings • Bring a client-facing lens to materials in collaboration with Product Marketing and other teams • Build and deliver onboarding for new CSMs and client-facing hires • Review Gong call recordings to assess talk track delivery, identify coaching needs, and refine messaging • Deliver structured coaching and feedback to CSMs and other client-facing CS teams • Surface objections, messaging gaps, and non-resonating language to Digital Enablement, CS leadership, Sales Enablement, and Product Marketing • Adapt the pre-sale value narrative into post-sale value-realization conversations • Translate product releases, new features, roadmap updates, and digital campaign strategy into CSM-ready talk tracks • Partner with CS Ops to use ChurnZero data and logistics to determine which clients need which talk tracks and when • Deliver value-narrative training and certification for Implementation, Support, and other client-facing teams • Define and track training effectiveness metrics, including certification completion, Gong-reviewed adoption, and messaging consistency • Operate without performance-management authority and without ownership of digital campaign execution, ChurnZero workflows, or the pre-sale narrative

🎯 Requisitos

• 5+ years in customer success enablement, sales enablement, or a hybrid coaching/training role in B2B SaaS • Direct experience with call intelligence tools (Gong or similar) for coaching, not just reporting • Excellent written and verbal communication skills, with the judgment to know what will and will not resonate with a client audience • Demonstrated ability to bring a client-facing lens to materials, ensuring they speak to client value • Experience building certification or training programs that include practice, rehearsal, and sign-off components • Strong facilitation and coaching skills, comfortable giving direct feedback to individual contributors • Ability to translate product releases and roadmap information into clear, plain-language talk tracks for non-technical financial institution clients so they understand the value • Financial services or regulated industry experience is a plus, not required

🏖️ Benefícios

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events • Mental Health Benefits • Medical, Dental and Vision insurance • Company-paid Group Life Insurance • Company-paid Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401(k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • Fun, fast-paced work environment