Commercial Customer Success Manager

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🕒 Junho 24

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Nebius Group

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🤖 Inteligência Artificial

🏢 Corporativo

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

O Nebius Group está construindo uma das principais empresas de infraestrutura de IA do mundo, focando em fornecer os recursos de computação, armazenamento e ferramentas necessários para desenvolvedores no espaço de IA. Com sede na Europa e listado na Nasdaq, o Nebius tem uma presença global com centros de P&D em toda a Europa, América do Norte e Israel. A principal oferta da empresa é uma plataforma de nuvem centrada em IA projetada para cargas de trabalho intensivas de IA, complementada por vários outros negócios envolvidos em desenvolvimento de IA generativa, edtech e tecnologia autônoma.

Descrição

• Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion. • Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation. • Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities. • Execute renewal cycles and identify upsell and cross-sell opportunities with strong commercial instincts. • Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment. • Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey. • Serve as the voice of the commercial customer, feeding actionable insights back to Product and Go-to-Market teams.

🎯 Requisitos

• 2–4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS. • Experience managing a high-volume book of business with a track record of strong retention and expansion results. • Comfort navigating technical conversations with developer users, as well as business stakeholders. • Strong communication skills with the ability to build rapport quickly and drive outcomes across a diverse customer base. • Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight) for pipeline management and customer tracking. • Self-starter mentality with the ability to manage competing priorities and thrive in a fast-moving environment. • Bonus: Familiarity with AI/LLM orchestration frameworks (e.g. LangChain or similar) is a plus.

🏖️ Benefícios

• Health insurance: 100% company-paid medical, dental and vision coverage for employees and families. • 401(k) plan: Up to 4% company match with immediate vesting. • Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. • Remote work reimbursement: Up to $85/month for mobile and internet. • Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.