Technical Architect – CRM Dynamics 365 (Remote Brazil)

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NEORIS

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SaaS • Enterprise • Artificial Intelligence

A NEORIS é uma empresa de soluções para habilitação digital, com mais de 4. 500 colaboradores, atendendo com sucesso empresas no mundo todo. Como Aceleradora Digital, a NEORIS ajuda companhias a dar o próximo passo rumo ao futuro ao combinar profundo conhecimento de indústria com expertise tecnológica de ponta, criando soluções sob medida para desafios de negócios e crescimento disruptivo. Com 20 anos de experiência, a NEORIS tem sido parceira de algumas das maiores empresas do mundo, liderando suas transformações digitais com mentalidade orientada ao negócio e times de tecnologia altamente qualificados. A NEORIS oferece serviços como arquitetura digital, dados, Analytics & AI, transformação de legados e experiência do usuário interativa para criar ecossistemas digitais robustos e duradouros para seus clientes.

1001 - 5000 funcionários

☁️ SaaS

🏢 Corporativo

🤖 Inteligência Artificial

Descrição

• Lead the Americas CRM team in delivering integration and customization solutions on Dynamics 365. • Make architectural decisions for CRM workflows, custom entities, data models, and integrations. • Oversee CRM integration with external systems (e.g., SAP, Customer Portal). • Collaborate with the Global CRM Governance team to align roadmap, standards, and best practices. • Ensure high development standards and act as a technical mentor for the team. • Guarantee compliance with multilingual, performance, and security requirements. • Conduct code reviews and enforce coding standards and branching strategies. • Configure and manage CI/CD pipelines in Azure DevOps. • Provide hands-on guidance to developers throughout the implementation cycle. • Translate functional specifications into clear and scalable technical designs. • Develop plugins, workflows, Power Automate flows, and UI components using TypeScript, C#, and FetchXML. • Ensure alignment between technical design and CRM architecture guidelines. • Drive improvements in CRM usability, efficiency, and scalability. • Support global stakeholders by providing technical leadership and solution expertise. • Optimize data structures and integrations across Dynamics 365 and connected systems. • Lead the technical coordination of CRM development teams across regions. • Participate in requirement analysis, feasibility validation, and scope definition. • Promote consistent adoption of CRM governance and development frameworks. • Anticipate technical risks and propose mitigation strategies for large-scale implementations.

🎯 Requisitos

• 8+ years of experience working with Microsoft Dynamics 365 CRM, including solution architecture, customization, data modelling and integrations. • Proven experience leading global CRM implementations in enterprise environments. • Strong technical expertise in Power Platform (Power Apps, Power Automate), Dataverse, Azure services, Dynamics SDK, and integration technologies such as REST APIs, Logic Apps, and SQL Server. • Solid knowledge of Sales, Customer Service, Field Service and Marketing modules, with hands-on experience extending and customizing CRM functionalities. • Experience with CI/CD pipelines and Azure DevOps, including code reviews, branching strategies and build/release automation. • Strong understanding of BPMN, UML, business process analysis and ability to translate functional requirements into technical designs. • Expertise developing plugins, custom workflows, TypeScript/C# components, Power Automate flows and FetchXML queries. • Strong leadership and mentoring capabilities, ensuring development standards, architectural alignment and technical governance. • Experience with project planning, roadmap definition and collaboration with global stakeholders. • Advanced English – essential for collaboration across regions.

🏖️ Benefícios

• Meal and Food Vouchers: Monthly benefits to support your dining expenses, both at home and outside. • Private Pension Plan: Future financial planning with complementary retirement contributions. • Health Plan: High-quality medical coverage for you and your legal dependent. • Dental Plan: Comprehensive dental care with an extensive provider network. • Life Insurance: Protection and security for you and your loved ones. • English/Spanish Lessons: Support for continuous language learning. • Wellhub: Access to benefits and discounts in gyms and wellness programs. • Childcare Assistance: Financial support for early childhood education expenses. • Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities.