Associate Systems Engineer

🕒 Maio 29

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Net at Work

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🤝 B2B

☁️ SaaS

🏢 Corporativo

B2B • SaaS • Enterprise

A Net at Work é uma fornecedora de soluções de tecnologia que ajuda pequenas e médias empresas a aprimorarem suas operações através do uso transformador da tecnologia. Eles oferecem uma ampla gama de serviços, incluindo implementação de ERP, soluções de CRM, serviços gerenciados de TI, hospedagem em nuvem e serviços de consultoria estratégica. A Net at Work foca em desbloquear o poder da tecnologia de próxima geração para melhorar a eficiência dos negócios, a experiência dos funcionários e o engajamento dos clientes. Alinhando a tecnologia com as necessidades dos negócios, eles auxiliam empresas em diversos setores, incluindo Química, Construção, Saúde e mais, a otimizar seu desempenho e liberar seu potencial.

Descrição

• Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. • First line service desk troubleshooting; resolve basic level 1 and some level 2 issues in Mac OS and Windows environments. • Troubleshoot hardware & accurately determine fixes. • Adherence to SOPs • Remotely and at client site’s troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.) • Perform post-resolution follow-ups to help requests. • Research issues and resolves technical problems. • Implement and maintain operational documentation and procedures. • Issue the daily operations status report and project status reports as required. • Complete technical and special projects as assigned. • Daily entry of time within current ticketing platform and keeping tickets updated. • Maintain minimum of 32hrs of billable time. • Coordinate with Service Coordination for work assignments. • Continue to learn new technologies and solutions. • Keep and maintain work calendar. • Update client documentation after any change to the client’s network • Maintain necessary professional certification statuses. • Assist with vendor certifications as required. • Provide direct and indirect leadership and peers with situational awareness briefs on high profile clients/projects. • KPIs: Average Time to Resolution, CSAT (Customer Satisfaction), Employee Utilization, and SLA Adherences will be your responsibility. • Deliver Professional Services SOW and Client Onboarding Activities

🎯 Requisitos

• Must have experience at an MSP, service desk and/or corporate IT • Experience as a technical support representative/consultant supporting small to mid-size clients. (2+ years) • Exceptional written and verbal communication skills. • Exceptional ability to multitask. • Ability to be on-call and work after-hours where necessary. • Exceptional ability to adapt and learn new platforms and skills on the fly. • Exceptional sense of urgency. • Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows, Office 365, Intune, JAMF. • Experience supporting Outlook/Office 365 Admin Portal. • Experience managing and configuring Windows OS Workstation/Server OS security, sharing, patches, and group policies in a Windows Domain environment. • Experience with cloud storage and remote connectivity solutions. • Experience in remediation of AV related issues. • ConnectWise Automate Familiarity or similar RMM solution. • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. • College degree from an accredited four-year institution or relevant technical experience. • Previous customer support, sales or technology experience. • Technical Certifications (Preferred): Microsoft, Cisco, VMWare, JAMF, SonicWALL, Fortinet, CompTIA A+/Network+ Certification or equivalent experience

🏖️ Benefícios

• Health and Welfare (Medical, Dental, Vision) • Accident, Critical Illness, and Hospital Indemnity • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts (with company contribution) • Retirement Planning (401k with matching contribution) • Legal Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually • 8 Paid Holidays per year, including 1 floating holiday