TechOps Engineer

Vaga não está no LinkedIn

🕒 Maio 21

🏄 California – Remoto

🏄 California – Remote

💵 $100.000 - $155.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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NetBox Labs

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2023

🤝 B2B

☁️ SaaS

🏢 Corporativo

B2B • SaaS • Enterprise

A NetBox Labs é a administradora comercial do NetBox open source, uma plataforma líder para operar, automatizar e proteger redes e infraestruturas. Oferece produtos como NetBox Cloud e NetBox Enterprise, projetados para servir como uma fonte de verdade de rede, facilitando a automação de redes, gerenciamento de configurações e integração de dados para organizações. Com foco na comunidade de usuários e no desenvolvimento open source, a NetBox Labs visa simplificar o gerenciamento de redes e promover eficiência nas operações de redes.

Descrição

• Own Customer Experience Outcomes: Drive measurable improvements to customer experience: faster resolution of complex issues, fewer repeat incidents, safer upgrades, and clearer guidance. • Lead Critical & Complex Customer Escalations: Serve as the escalation owner for high-severity or technically complex customer issues involving NetBox Labs products. • Drive Execution of Plugin Strategy to Reduce Customer Risk: Drive execution of Netbox Lab’s plugin strategy to improve customer confidence and predictability. • Create Scaled Technical Enablement: Produce technical content that directly reduces customer friction. • Cross-Functional Improvement Engine: Collaborate with Support to improve triage, escalation paths, and deflection through better tooling and knowledge.

🎯 Requisitos

• Demonstrated experience improving customer experience in a technical, customer-facing role (TechOps, Solutions/Implementation, Support escalation, SRE/DevOps with customer interface). • Strong familiarity with NetBox and its ecosystem (APIs, upgrades, extension/plugin landscape). • Proficiency in Python, and working knowledge of Django sufficient for debugging, issue triage, and effective collaboration with engineers. • Proficiency in SQL, and working knowledge of Postgres. • Solid Linux system administration skills (services, logs, permissions, packaging, networking fundamentals). • Excellent incident prioritization and leadership skills: calm triage, clear comms, root-cause thinking, and cross-functional coordination. • Strong technical writing: can produce customer-ready guidance and internal runbooks.

🏖️ Benefícios

• Offers Equity • Offers Bonus