Partner Solutions Architect

🕒 Maio 15

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Netomi

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤖 Inteligência Artificial

🏢 Corporativo

☁️ SaaS

💰 $30.000.000 Series B em 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi é uma empresa especializada em fornecer soluções de experiência do cliente impulsionadas por IA. Sua plataforma, chamada Agentic OS, foi projetada para atendimento ao cliente em escala enterprise e se integra de forma transparente aos sistemas de negócios existentes. As soluções da Netomi aproveitam IA generativa e modelos de linguagem de grande porte (LLMs) para automatizar mais de 80% das solicitações de clientes, elevar a satisfação do cliente e reduzir os custos de suporte. A Netomi é confiada por marcas globais de diversos setores, oferecendo um atendimento ao cliente seguro, proativo e preditivo por meio de suporte omnichannel, incluindo e-mail, chat, messaging, SMS, redes sociais, busca e voz. A empresa assegura conformidade com rigorosos padrões de segurança e regulamentações de proteção de dados.

Descrição

• Serve as the primary technical partner to SIs and technology partners, enabling them to effectively position, demo, and deliver Netomi solutions • Develop and deliver partner training, workshops, and certifications to drive technical readiness and adoption • Act as a trusted advisor to partner technical teams across architecture, integrations, and deployment • Lead and support technical sales cycles, including solution design, demos, and hands-on POCs in partnership with Sales, Alliances, and Field CTO • Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments • Troubleshoot and resolve technical blockers to accelerate deal progression and improve win rates • Ensure a smooth technical hand-off to CS and Delivery teams • Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms (AWS, Azure, GCP) • Translate customer and partner requirements into clear, actionable technical solutions aligned to business outcomes • Ensure solutions are aligned with best practices for performance, security, and scalability • Build and maintain repeatable technical assets (demo environments, reference architectures, integration templates, playbooks) • Enable partners to independently execute POCs and implementations over time • Standardize best practices to scale partner-led technical delivery • Represent Netomi in partner and customer engagements as a technical expert • Contribute to technical content, demos, and best practices that elevate Netomi’s position in enterprise AI conversations • Provide feedback to Product and Engineering teams based on partner and customer insights

🎯 Requisitos

• 6–10+ years in Solutions Engineering, Solutions Architecture, or technical pre-sales roles • Strong hands-on experience with coding, APIs, integrations, and building real-world solutions/POCs • Ability to prototype, debug, and adapt solutions in live, high-pressure deal environments • Highly skilled at creating repeatable technical assets for partners, and understands how to smoothly hand-off to Customer Success and other delivery teams • Experience supporting enterprise sales cycles and engaging with both technical teams and executive stakeholders • Proven ability to translate complex technical concepts into clear business outcomes • Experience working with partners and SIs in co-sell motions • Strong understanding of: • AI/ML or LLM-based systems (preferred) • Cloud environments (AWS, Azure, GCP) • Scalable system design and integrations

🏖️ Benefícios

• Direct impact on revenue and strategic deals • Play a key role in scaling a partner-led GTM motion • Help define how Netomi is sold in the market