Principal Account Strategist

🕒 Março 11

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🔴 Especialista

💰 Gerente de Contas

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Netomi

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤖 Inteligência Artificial

🏢 Corporativo

☁️ SaaS

💰 $30.000.000 Series B em 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi é uma empresa especializada em fornecer soluções de experiência do cliente impulsionadas por IA. Sua plataforma, chamada Agentic OS, foi projetada para atendimento ao cliente em escala enterprise e se integra de forma transparente aos sistemas de negócios existentes. As soluções da Netomi aproveitam IA generativa e modelos de linguagem de grande porte (LLMs) para automatizar mais de 80% das solicitações de clientes, elevar a satisfação do cliente e reduzir os custos de suporte. A Netomi é confiada por marcas globais de diversos setores, oferecendo um atendimento ao cliente seguro, proativo e preditivo por meio de suporte omnichannel, incluindo e-mail, chat, messaging, SMS, redes sociais, busca e voz. A empresa assegura conformidade com rigorosos padrões de segurança e regulamentações de proteção de dados.

Descrição

• Act as the principal on-the-ground navigator within large, complex, and often siloed enterprise customer organizations to identify, engage, and secure commitment from all critical stakeholders, executives, and departmental leaders. • Take ownership of the customer relationship and drive deep account penetration by developing, championing, and executing a multi-year, technical and business-aligned roadmap for AI deployment and expansion. • Ownership over the financial health, expansion, and long-term commercial structure of the account. • The hands-on, executive responsibility for structuring, driving, and governing the complex implementation roadmap. • Design and lead the implementation of the Netomi solution as a comprehensive program, coordinating technical, product, and business activities both internally and with the customer's teams to ensure aggressive delivery and demonstrable ROI. • Translate complex AI capabilities and performance data into clear, compelling narratives that resonate with and drive decision-making among multiple, competing executive stakeholders and departmental heads. • Proactively identify internal roadblocks and competing priorities within the customer's organization. • Identify and convert new use cases, departments, and lines of business into expansion opportunities, securing the resources and internal consensus needed to scale the Netomi platform across the entire enterprise. • Serve as the primary advocate for the customer's long-term strategic needs and priorities, ensuring internal product and engineering roadmaps align with the highest-value enterprise requirements. • Serve as the primary, executive-facing leader for the account. Design, create, and deliver compelling, high-impact strategic decks and presentations to C-level and senior executive audiences, focusing on clarity, persuasion, and a clear call to action. • Craft the end-to-end AI program roadmap and execution strategy for the enterprise account, including defining project milestones, technical deliverables, and success criteria, acting as the ultimate authority to overcome implementation barriers. • Take full accountability for the account's commercial health, proactively navigating and figuring out expansion opportunities (upselling/cross-selling), structuring agreements, and leading the entire renewal process to ensure high retention and growth. • Utilize superior negotiation, persistence, and problem-solving skills to overcome political, commercial, or resource-based obstacles, clearing the path for the delivery team. • Translate complex AI capabilities and performance data into clear, concise, and business-value-focused insights for executive stakeholders.

🎯 Requisitos

• 7+ years of demonstrated experience in a highly strategic, client-facing, Individual Contributor role (e.g., Principal/Senior Solutions Consultant, Strategic Account Director, Enterprise Program Manager, Strategic Advisor, Strategic Account Manager) in enterprise B2B SaaS or consulting. • Proven track record of managing and influencing enterprise-scale programs without having direct management authority over the day-to-day delivery personnel (e.g., managing implementation via dedicated CSMs/Technical Leads). • Expert-level ability to conceptualize, structure, and deliver executive-grade presentations (decks) that lead with the recommendation, are data-driven, and clearly articulate business impact and risk mitigation. • Proven success in driving commercial outcomes including leading large enterprise contract renewals, upsells, and defining long-term client financial roadmaps. • Proven track record of navigating Fortune 500-level organizations (e.g., Financial Services, Airlines, etc.) to achieve results, specifically managing highly fragmented, siloed environments with multiple executive sponsors and competing priorities. • Exceptional executive communication and influencing skills without direct authority; the ability to not take no for an answer and to maintain composure and confidence when presenting to senior leaders. • Deep understanding of CX (Customer Experience) and/or Contact Center operations and the business value AI/Generative AI solutions deliver in this space. • Strong technical acumen—comfortable discussing complex API integrations, data flows, and conversational AI model training with customer technical teams. • Ability to travel frequently (up to 40-50%) to client sites to conduct strategic workshops and drive program execution. • Bachelor's degree in Business, Computer Science, or a related field; MBA or advanced degree is a plus.

🏖️ Benefícios

• Health insurance •401(k) matching • Flexible work hours • Paid time off • Professional development opportunities