Senior Data Analyst

🕒 Maio 21

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Netomi

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

💰 $30.000.000 Series B em 2021-11

Consulting • Logistics • Marketing

Netomi é uma empresa especializada em fornecer soluções de experiência do cliente impulsionadas por IA. Sua plataforma, chamada Agentic OS, foi projetada para atendimento ao cliente em escala enterprise e se integra de forma transparente aos sistemas de negócios existentes. As soluções da Netomi aproveitam IA generativa e modelos de linguagem de grande porte (LLMs) para automatizar mais de 80% das solicitações de clientes, elevar a satisfação do cliente e reduzir os custos de suporte. A Netomi é confiada por marcas globais de diversos setores, oferecendo um atendimento ao cliente seguro, proativo e preditivo por meio de suporte omnichannel, incluindo e-mail, chat, messaging, SMS, redes sociais, busca e voz. A empresa assegura conformidade com rigorosos padrões de segurança e regulamentações de proteção de dados.

Descrição

• Own enterprise client onboarding for agentic AI implementations, including data analysis, topic clustering, coverage planning, and workflow/action design • Design, implement, and optimize prompts, conversation flows, agent logic, and knowledge configurations for production AI agents • Deliver AI solutions end-to-end, from solution design through UAT, production launch, and post-go-live optimization • Own post-launch AI performance at the client level, driving improvements in containment, resolution quality, and handoff reduction • Analyze conversation data, quality signals, and DSAT drivers to identify root causes and optimization opportunities • Implement iterative improvements across prompts, workflows, actions, guardrails, and knowledge bases based on data and evaluation results • Collaborate with AI Quality & Evaluation teams to validate response accuracy, conversation quality, and regression risk • Partner with Client Analytics and ML-Ops teams to act on insights, platform changes, and production issues • Mentor junior analysts and engineers through design reviews, solution feedback, and applied AI best-practice guidance

🎯 Requisitos

• 5+ years of experience in applied AI, conversational AI, analytics, or AI-powered customer experience solutions • Hands-on experience with LLMs, prompt engineering, agent workflows, and tool/action-based AI systems • Experience working with real-world customer interaction data (chat, tickets, email, call transcripts, or voice data) • Strong analytical ability to diagnose and resolve AI behavior issues across prompts, knowledge, workflows, evaluation, and user experience • Working knowledge of SQL and Python for data analysis, experimentation, and debugging AI behavior • Ability to use Tableau, Power BI, or similar BI tools to analyze trends, quality signals, and performance metrics • Experience collaborating with cross-functional teams including analytics, quality, product, and ML-Ops • Comfortable working directly with enterprise customers and translating ambiguous requirements into clear, scalable AI solutions

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options