Operations Center Team Lead – Level III

🕒 Ontem

🦀 Maryland – Remoto

🦀 Maryland – Remote

💵 $80.000 - $100.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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New Energy Equity

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

⚡ Energia

Energy

A New Energy Equity é uma empresa líder em desenvolvimento e financiamento de energia solar nos Estados Unidos, especializada no desenvolvimento e gerenciamento de projetos de ponta a ponta para usinas solares. A empresa já completou com sucesso mais de 250 projetos solares, totalizando mais de 310 megawatts, e gerou mais de 540 milhões de quilowatt-hora anualmente, contribuindo significativamente para a redução das emissões de CO2. Com uma equipe dedicada de especialistas, a New Energy Equity lida com todos os aspectos de projetos solares, incluindo desenvolvimento, engenharia, aquisição de terrenos, gerenciamento de programas, diligência legal, construção e financiamento. Reconhecida como um dos principais desenvolvedores solares e contratantes comerciais em todo o país, a New Energy Equity está comprometida em avançar soluções de energia limpa e transformar o cenário energético da nação.

Descrição

• The ROC Team Lead is the senior technical operator within ESS’s Remote Operations Center, reporting to the Engineering & ROC Manager. • This role combines hands-on solar fleet monitoring across 900+ MW of distributed generation assets with day-to-day coordination of the ROC analyst team. • Coordinate daily ROC operations including shift handoffs, task prioritization, and workload distribution across the analyst team. • Mentor and develop junior Operations Analysts on monitoring best practices, alert triage, and escalation procedures. • Own the ROC shift schedule, including weekend monitoring coverage, and ensure adequate staffing for all operational windows. • Serve as the primary escalation point for complex or ambiguous alerts before routing to Engineering. • Closely monitor and analyze day-to-day performance data for ESS’s distributed solar portfolio to identify equipment outages and underperformance. • Identify and collect fault information and communicate effectively with field technicians, Manager, and clients to initiate service tickets. • Respond to alerts generated by DAS monitoring platforms and SCADA systems and notify the appropriate parties within set response times. • Aid field technicians with system troubleshooting and identify problems to be escalated to the Engineering & ROC Manager. • Conduct monthly performance analysis and report to clients.

🎯 Requisitos

• 3-4 years of experience in solar PV fleet monitoring or remote operations, with distributed generation (C&I, community solar) strongly preferred • Bachelor’s degree in a technical field, electrical engineering preferred. Equivalent experience in solar operations will be considered in lieu of a degree. • Established experience with commercial DAS/monitoring platforms (e.g., Also Energy, Power Factors, SolarEdge), SCADA systems, and network communications. • Knowledge of protective relay settings and event analysis (SEL experience preferred). • Demonstrated ability to mentor, train, or lead technical team members. • Prior team lead or shift supervisor experience preferred. • Proficiency with Microsoft Excel and the Microsoft Office Suite • Proficiency with CMMS software (ESS uses Salesforce) • Ability to work independently, prioritize across competing demands, and delegate effectively.

🏖️ Benefícios

• Retirement Benefits • Medical, Dental & Vision • Health Savings Account • Flexible Spending Account • Life Insurance and Disability • Tuition Reimbursement • Voluntary Benefits • Paid Absences