Talent Operations Manager

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🕒 2 dias atrás

🌵 Arizona, California, +5 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

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🟡 Pleno

🟠 Sênior

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Springboard

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1990

📚 Educação

💳 Fintech

☁️ SaaS

Education • Fintech • SaaS

A Springboard é uma plataforma de aprendizado online especializada em bootcamps focados em carreiras, que oferece treinamento em áreas como Ciência de Dados, Análise de Dados, Engenharia de Software, Cibersegurança e Design de UI/UX. Com forte ênfase em mentoria e suporte personalizado, a Springboard oferece uma garantia de emprego para seus graduados, assegurando que adquiram as habilidades necessárias para conseguir um emprego nesses campos competitivos. O currículo da plataforma inclui projetos práticos, orientação regular individualizada com mentores da indústria e coaching de carreira abrangente.

Descrição

• Owns the end-to-end operations and quality management of all course talent — including mentors and live instructors — across Tech, Allied Health, and AI programs. • Ensures we have the right talent, onboarded effectively, performing consistently, and deployed reliably as programs scale. • Serves as the central owner of talent execution and quality. • Manage a small team and partner closely with program leadership and support operations functions. • Design strategy for onboarding, training, and readiness processes for mentors and live instructors. • Ensure consistent performance management, QA, and remediation standards across programs. • Create systems to identify performance risks and lead improvement plans. • Own talent capacity planning to support cohort launches and ongoing delivery across all programs. • Drive sourcing strategy, execution, and hiring workflows for new course talent roles. • Build and maintain scalable talent ops processes and documentation for the team.

🎯 Requisitos

• 5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field. • Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction. • Experience sourcing and hiring talent (contracted or full-time) • Strong written and verbal communication skills • Comfortable giving and taking feedback, previous experience in positions that required providing feedback (e.g., coaching or managerial experience) • Enjoys building systems and using data to inform and drive decisions • Bonus: experience working in B2B and or allied health fields.

🏖️ Benefícios

• Flexible work arrangements