Forward Deployed AI Engineer

🕒 Setembro 3

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤖 Engenheiro de IA

👻 Score fantasma 17%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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NewRocket

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏥 Saúde

🛡️ Seguros

Consulting • Healthcare • Insurance

NewRocket é um parceiro global de destaque da ServiceNow, oferecendo uma ampla gama de serviços e soluções para ajudar líderes empresariais a resolver problemas complexos de negócios. Eles são especializados em serviços de consultoria e transformação, design e implementação, serviços gerenciados e mais, com foco em melhorar as experiências de clientes e funcionários através do uso da plataforma ServiceNow. Suas soluções incluem plataformas e integrações, segurança, risco e resiliência, bem como excelência tecnológica. NewRocket atende a uma variedade de indústrias, incluindo educação, saúde, serviços financeiros e o setor público, entre outros, e é conhecida por sua expertise em design de UI e UX, bem como por sua capacidade de aprimorar fluxos de trabalho e melhorar processos de negócios de forma eficiente.

Descrição

• Deploy, configure, and operationalize agentic AI workflows, assistants, and automations in client ServiceNow and enterprise environments • Translate customer requirements and business processes into technical architectures, implementation plans, and production-ready AI solutions • Integrate NewRocket Agent Packs, AI accelerators, and workflow solutions into enterprise environments • Tailor AI solutions to customer operating models, processes, data, security requirements, and user needs • Support workshops, discovery sessions, technical working sessions, demonstrations, pilots, and production rollouts • Build enterprise AI applications using Claude, the Anthropic API, and other LLM platforms • Apply prompt and context engineering, structured outputs, tool use, API integrations, orchestration, human-in-the-loop patterns, and RAG • Build demos, prototypes, proof-of-concept implementations, reusable patterns, templates, prompt libraries, integrations, and deployment assets • Develop secure integrations among ServiceNow, enterprise systems, APIs, data platforms, and AI services • Apply authentication, authorization, secrets management, access controls, logging, error handling, version control, and documentation • Evaluate AI applications for relevance, accuracy, groundedness, safety, latency, cost, and user experience • Implement safeguards for sensitive data, permissions, prompt injection, unsafe tool use, and unintended model behavior • Monitor, troubleshoot, and optimize deployed AI systems for reliability, performance, latency, usage, and cost efficiency • Contribute to NewRocket’s Intelligence Platform, Value Realization Dashboard, Data Intelligence Platform, Agent Packs, and AI accelerators • Collaborate with Business Process Consultants, Product Engineering, Data Engineers, AI/ML Engineers, ServiceNow teams, and the AI Center of Excellence • Share customer deployment learnings and contribute to playbooks, architectures, documentation, standards, and product evolution

🎯 Requisitos

• 5-8 years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles • Hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications • Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows • Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments • Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages • Experience with AWS, Microsoft Azure, or Google Cloud • Familiarity with prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation • Understanding of responsible AI concepts, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment • Experience in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles • Ability to manage ambiguity, prioritize effectively, travel approximately 25%, and deliver solutions in fast-moving customer environments • Preferred: hands-on Anthropic API, Claude models, Anthropic Console, Claude Code, MCP, or Anthropic training experience • Preferred: ServiceNow development, configuration, workflow automation, scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, CMDB, ITSM, CSM, HRSD, knowledge management, or enterprise integration experience • Preferred: vector databases, embeddings, document ingestion, chunking, retrieval strategies, LangChain, LangGraph, LlamaIndex, Semantic Kernel, AI observability, Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices

🏖️ Benefícios

• Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodations available upon request • Remote work arrangement • Approximately 25% travel opportunity/requirement