Senior/Lead Forward Deployed AI Engineer

🕒 Setembro 10

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🤖 Engenheiro de IA

👻 Score fantasma 14%

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NewRocket

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏥 Saúde

🛡️ Seguros

Consulting • Healthcare • Insurance

NewRocket é um parceiro global de destaque da ServiceNow, oferecendo uma ampla gama de serviços e soluções para ajudar líderes empresariais a resolver problemas complexos de negócios. Eles são especializados em serviços de consultoria e transformação, design e implementação, serviços gerenciados e mais, com foco em melhorar as experiências de clientes e funcionários através do uso da plataforma ServiceNow. Suas soluções incluem plataformas e integrações, segurança, risco e resiliência, bem como excelência tecnológica. NewRocket atende a uma variedade de indústrias, incluindo educação, saúde, serviços financeiros e o setor público, entre outros, e é conhecida por sua expertise em design de UI e UX, bem como por sua capacidade de aprimorar fluxos de trabalho e melhorar processos de negócios de forma eficiente.

Descrição

• Deploy, configure, and operationalize agentic AI workflows, AI assistants, and AI-powered automations in client ServiceNow and enterprise environments • Translate customer requirements and business processes into technical architectures, implementation plans, and production-ready AI solutions • Build enterprise AI applications and workflows using Claude, the Anthropic API, and other LLM platforms • Apply prompt/context engineering, structured outputs, tool use, API integrations, multi-step orchestration, human-in-the-loop patterns, and RAG • Build demos, prototypes, and proof-of-concept implementations • Develop secure integrations between ServiceNow, enterprise systems, APIs, data platforms, and AI services • Implement authentication, authorization, secrets management, access controls, logging, error handling, version control, and documentation • Develop evaluations, regression tests, safeguards, governance controls, and monitoring for AI applications • Diagnose and resolve issues across AI workflows, integrations, retrieval pipelines, data connections, and automation processes • Optimize deployed systems for reliability, performance, latency, model usage, and cost efficiency • Contribute reusable components, prompt assets, evaluation frameworks, accelerators, and platform features to NewRocket’s AI products • Collaborate with consultants, product engineering, data engineers, AI/ML engineers, ServiceNow teams, customers, and the AI Center of Excellence • Travel approximately 25% and support customer workshops, discovery sessions, demonstrations, pilots, and production rollouts

🎯 Requisitos

• 8+ years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles • Hands-on experience in full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications • Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows • Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments • Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages • Experience with AWS, Microsoft Azure, or Google Cloud • Familiarity with prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation • Understanding of responsible AI concepts, hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment • Experience in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles • Ability to manage ambiguity, prioritize effectively, travel approximately 25%, and deliver in fast-moving customer environments • Preferred: hands-on Anthropic API, Claude models, Anthropic Console, Claude Code, or Anthropic implementation experience • Preferred: ServiceNow development, configuration, workflow automation, or enterprise platform implementation • Preferred: vector databases, embeddings, document ingestion, chunking, retrieval strategies, LLM orchestration frameworks, AI observability, Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices

🏖️ Benefícios

• Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodations available upon request • Anthropic training, partner enablement, and technical education programs as available • Remote work arrangement • Travel opportunities/requirements associated with customer delivery