Senior Cloud Operations Reliability Engineer – SRE

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🕒 Julho 20

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

⛑ DevOps & Engenheiro de Confiabilidade do Site (SRE)

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NextGen Healthcare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1998

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

💰 Venture Round em 2015-02

Healthcare • Consulting • Healthcare Insurance

A NextGen Healthcare é uma empresa que fornece soluções integradas de TI para a saúde em práticas ambulatoriais. Seus serviços incluem registros eletrônicos de saúde (EHR), gerenciamento de práticas, interoperabilidade, engajamento de pacientes e soluções de telessaúde. Eles visam aprimorar a experiência de pacientes e provedores por meio de tecnologias inovadoras, como fluxos de trabalho impulsionados por IA e soluções móveis. A NextGen Healthcare também oferece soluções personalizadas para várias especialidades e foca na melhoria dos resultados clínicos e financeiros para seus clientes. Eles apoiam práticas de todos os tamanhos, desde pequenos consultórios até grandes empresas, e enfatizam a importância da interoperabilidade e do intercâmbio de dados para melhorar a prestação de cuidados de saúde.

Descrição

• The Senior Cloud Operations Reliability Engineer is responsible for driving operational excellence and strengthening the reliability posture of cloud-based services and supported platforms. • This role owns critical reliability initiatives, establishes observability and service health practices, and leads incident response coordination to improve service availability, resiliency, and recovery. • Own service reliability and operational health—establish and maintain SLOs/SLIs, design monitoring and alerting strategies, and drive improvements that enhance service availability and performance across cloud platforms. • Lead incident response coordination and post-incident processes, including troubleshooting complex production issues, conducting root cause analysis, and driving remediation activities with accountability for timeline and resolution quality. • Design and implement reliability-focused automation, operational tooling, and runbooks to reduce manual toil, improve response consistency, and strengthen production readiness and resilience; apply Infrastructure as Code practices where appropriate to support recovery, reliability, and operational consistency. • Build observability solutions through comprehensive monitoring, logging, and alerting strategies; establish event correlation and escalation procedures to ensure rapid problem detection and response. • Conduct performance and capacity analysis, evaluate utilization trends, identify bottlenecks; provide recommendations for reliability-focused scaling, performance improvement, capacity planning, and operational readiness of cloud-based services. • Partner with development and engineering teams to evaluate deployment readiness, support deployment reliability improvements, and implement operational best practices that strengthen service reliability, rollback readiness, and production supportability. • Contribute to disaster recovery and business continuity planning, conduct operational readiness exercises, and ensure recovery procedures and documentation reflect current production state and evolving business requirements. • Mentor team members and establish reliability standards and practices within Cloud Operations and supported service areas; create and maintain operational documentation, standard operating procedures, and knowledge base materials. • Support operational adherence to cloud governance, compliance, and security initiatives; including access control, tagging, logging, and audit readiness, and reliability-related documentation. • Perform other duties that support the overall objective of the position.

🎯 Requisitos

• 10+ years of professional experience in Cloud Operations, Site Reliability Engineering, DevOps, Infrastructure Operations, or a related discipline with demonstrated ownership of production systems. • Extensive hands-on experience supporting production cloud environments using Google Cloud Platform (GCP), AWS, or equivalent cloud service providers. • Proven expertise in monitoring, observability platforms, alerting strategies, incident response, root cause analysis, and production support in distributed or cloud-native architectures. • Demonstrated experience with Infrastructure as Code (Terraform, Deployment Manager, CloudFormation, etc.) and version control best practices. • Strong background in incident management and post-incident review processes; experience driving corrective actions and establishing reliability improvements. • Experience with Kubernetes operations, containerization, and orchestration platforms. • Experience with application performance monitoring (APM) and distributed tracing. • Experience mentoring junior engineers or leading operational improvements initiatives.

🏖️ Benefícios

• Health insurance • 401(k) matching • Paid time off • Remote work options • Professional development opportunities