VP, Client Value Realization – Enablement

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🕒 Julho 20

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

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NextGen Healthcare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1998

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

💰 Venture Round em 2015-02

Healthcare • Consulting • Healthcare Insurance

A NextGen Healthcare é uma empresa que fornece soluções integradas de TI para a saúde em práticas ambulatoriais. Seus serviços incluem registros eletrônicos de saúde (EHR), gerenciamento de práticas, interoperabilidade, engajamento de pacientes e soluções de telessaúde. Eles visam aprimorar a experiência de pacientes e provedores por meio de tecnologias inovadoras, como fluxos de trabalho impulsionados por IA e soluções móveis. A NextGen Healthcare também oferece soluções personalizadas para várias especialidades e foca na melhoria dos resultados clínicos e financeiros para seus clientes. Eles apoiam práticas de todos os tamanhos, desde pequenos consultórios até grandes empresas, e enfatizam a importância da interoperabilidade e do intercâmbio de dados para melhorar a prestação de cuidados de saúde.

Descrição

• Ensure enterprise clients achieve measurable financial, operational, and clinical outcomes • Maximize adoption, executive engagement, retention, and long-term growth • Oversee Client Value Realization, Client Enablement, and Strategic Account Ownership functions • Serve as a trusted advisor to executive client stakeholders • Collaborate across various teams to ensure sustained client value • Develop and execute enterprise-wide client value realization strategy • Establish frameworks for measuring customer outcomes • Create value realization methodologies applicable across product lines • Develop executive dashboards and reporting mechanisms • Lead governance processes monitoring customer value achievement • Define success metrics aligned with customer objectives • Monitor achievement of operational, financial, and user adoption outcomes • Equip clients with knowledge, tools, and best practices • Build scalable enablement assets for client readiness • Serve as an executive sponsor for high-value clients • Guide value realization programs supporting retention and expansion • Partner with strategic account teams to strengthen client relationships • Develop case studies and customer success stories demonstrating outcomes • Build benchmark data differentiating the company in the marketplace

🎯 Requisitos

• Bachelor's degree • MBA, MHA, MPH, or other advanced business or healthcare degree preferred • 10+ years of progressive leadership experience in healthcare technology, healthcare SaaS, consulting, customer success, value engineering, professional services, or strategic account management • Demonstrated success working with enterprise healthcare organizations, health systems, physician groups, payers, or healthcare service organizations • Experience building ROI models, business cases, and outcome measurement frameworks • Experience supporting customer retention, renewal, and expansion strategies • Knowledge of client value realization strategies, methodologies, and governance frameworks • Client lifecycle management, including onboarding, implementation, adoption, retention, expansion, and renewal • Knowledge of client enablement strategies and adoption programs • Strategic account management, executive engagement, and customer success practices

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities