Solutions Engineer – Integrations

🕒 Junho 20

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NikoHealth

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

Healthcare • Consulting • Healthcare Insurance

A NikoHealth é uma fornecedora inovadora de software em nuvem, projetado especificamente para provedores de equipamentos médicos domiciliares (HME) e equipamentos médicos duráveis (DME). Sua plataforma simplifica os fluxos de trabalho de negócios, automatiza processos e aumenta a produtividade ao integrar vários aspectos operacionais em um único sistema amigável. A NikoHealth permite que as organizações melhorem a gestão de faturamento e ciclo de receita, gerenciem inventário de forma eficaz e proporcionem um melhor atendimento ao paciente com insights em tempo real e aplicativos móveis.

Descrição

• Serve as the primary escalation point for all integration-related customer issues, including dropship vendors, fax services, ordering platforms, credit card processing, and other native integrations. • Own the end-to-end customer experience for integrations post-implementation—from troubleshooting to resolution to proactive communication. • Build and maintain a comprehensive ecosystem map of all third-party integrations, tracking vendor contacts, licensing requirements, sandbox availability, and costs. • Develop and manage vendor relationships, acting as NikoHealth’s primary point of contact for integration partners. • Support API-related customer issues post-implementation, triaging errors and coordinating with Engineering when developer intervention is required. • Train customers on integration touchpoints within the NikoHealth UI—helping them understand how third-party tools interact with our platform. • Attend product meetings to surface integration needs, bugs, and enhancement requests on behalf of customers. • Collaborate closely with the Engineering and Release Engineering teams to resolve complex integration issues. • Create and maintain integration documentation, runbooks, and support processes to enable the broader support team. • Identify workflow solutions by leveraging knowledge of how other customers use similar integrations—proactively recommending best practices to CSMs and customers.

🎯 Requisitos

• 4–6 years of experience in a customer-facing technical support, solutions, or integrations role, with at least 2 years at a SaaS or healthcare technology company. • Bachelor’s degree or equivalent practical experience (relevant hands-on integration/support experience and certifications are valued over a specific field of study). • Familiarity with API connections, infrastructure mapping, and reading API documentation (e.g., Swagger/OpenAPI). • Experience with monitoring and observability tools (Datadog or similar). • Proficiency with JIRA or similar project management and ticketing systems. • Strong customer-facing communication skills—comfortable hopping on calls, walking customers through complex workflows, and translating technical concepts into simple terms. • Excellent organizational and project management abilities—able to self-prioritize in a fast-paced startup environment. • A customer-first mindset combined with genuine curiosity about how systems connect and communicate. • Familiarity with customer support tools (Intercom, Zendesk, or similar) is a plus. • Bonus: Experience in the DME/HME industry or healthcare SaaS. • Background in vendor or partner relationship management.