Product Operation Manager

🕒 Junho 12

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NPS Prism

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2019

🤝 B2B

👥 B2C

☁️ SaaS

B2B • B2C • SaaS

NPS Prism é uma plataforma de benchmarking de experiência do cliente (CX) desenvolvida pela Bain & Company, projetada para fornecer insights que ajudam empresas a aprimorar suas jornadas do cliente. A plataforma permite que líderes empresariais acessem dados em tempo real, métricas de benchmarking e insights personalizados para tomar decisões informadas sobre melhorias na experiência do cliente. Com um conjunto de dados global e feedback de clientes de várias indústrias, o NPS Prism ajuda as empresas a entender seu desempenho em relação aos concorrentes e identificar áreas impactantes para o aprimoramento da satisfação do cliente.

Descrição

• Independently owns the workstreams assigned to the individual and develops client ready visualization dashboards using tools like Tableau with minimum guidance • Works with multiple stakeholders, across instruments and workstreams to provide expertise in data management • Provides structured support to junior team members, including helping them understand tools, logic flows, and standard work practices. • Builds reusable capabilities and templates that improve team efficiency and scalability, ensuring that they are well documented and across service lines • Analyze the data using tools like SQL, Alteryx, and Databricks. • Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specification • Respond to onshore team/client questions around the data and insights • Translates complex technical concepts such as screener logics, dashboard workflows, and research methodologies into clear explanations for internal teams and client facing discussions • Provide ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology with precision and speed • Support commercialization efforts, including conducting data-driven analysis for proposals, building custom outputs, and conducting product demos with prospective clients

🎯 Requisitos

• Graduate/post graduate from top-tier institute or have pursued a statistical/analytical course from a tier 1 university • Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research. • 2+ years of experience in areas related to Data Management, Business Intelligence or Business Analytics. • Hands-on experience in managing end-to-end customer surveys, data analysis and visualizations. • Extensive hands-on experience with Tableau, with strong command of dashboard design, interactivity, and performance optimization. • Proven experience using Alteryx for data prep, transformation, and validation at scale. • Proficient in applying statistical and data mining techniques to derive meaningful insights from customer feedback and survey data. • Comfort with SQL and Python (preferred), especially for data manipulation, automation, or analytics tasks.

🏖️ Benefícios

• Bain’s award-winning collaborative work culture • Professional development opportunities • Flexible working arrangements