Director, Operations

🕒 Outubro 16

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

👻 Score fantasma 16%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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NXTPoint Logistics

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏥 Saúde

🏨 Hospitalidade

Consulting • Healthcare • Hospitality

A NXTPoint Logistics é uma empresa líder de logística terceirizada (3PL) que oferece soluções abrangentes de cadeia de suprimentos de ponta a ponta. Seus serviços variam de armazenamento, distribuição e atendimento a transporte e entrega final. A NXTPoint Logistics utiliza tecnologia de ponta e ampla expertise no setor para oferecer soluções personalizadas e escaláveis que aumentam a eficiência, o serviço e a rentabilidade para clientes de diversos setores, como e-commerce, hospitalidade, saúde e jogos. Com um forte foco na qualidade, saúde e segurança, a NXTPoint Logistics entrega serviços de logística flexíveis e personalizados, garantindo o mais alto nível de cuidado e insights estratégicos para seus clientes em todo o mundo.

Descrição

• Lead day-to-day execution across assigned Home Delivery markets, including warehouse, transportation, routing, dispatch, delivery, installation, returns, and customer-resolution activities • Own operational and financial results, including service improvement plans, continuous improvement initiatives, revenue, expenses, contribution margin, controllable costs, budget performance, and profit improvement plans • Establish and review KPIs, client scorecards, on-time delivery, completion, customer satisfaction, damages, claims, revisits, productivity, capacity, safety, and profitability measures • Lead daily, weekly, and monthly operating reviews; identify root causes, assign actions, and verify sustained resolution of performance gaps • Maintain field presence through market visits, site observations, leader coaching, customer engagement, and validation of operating standards • Ensure sufficient qualified delivery capacity for forecasted demand, seasonal peaks, new business, and contingency requirements • Execute contractor settlement, compensation, incentive, compliance, and performance programs • Ensure adherence to company policies, customer requirements, contractual commitments, safety standards, OSHA, DOT, and applicable regulations • Partner with the Vice President of Business Operations and support functions on capacity, compliance, quality, claims, settlement governance, safety, and risk mitigation • Serve as operational leader and escalation point for assigned customer relationships • Support customer retention, contract renewals, implementations, market launches, operational expansions, and new service offerings • Develop annual operating plans, forecasts, staffing and capacity plans, and capital or equipment requirements • Drive standard work, process documentation, technology adoption, data integrity, and consistent use of operational systems • Apply Lean, Six Sigma, or comparable continuous improvement methods • Build and develop a high-performing leadership team through selection, onboarding, coaching, performance management, succession planning, recognition, and leadership development • Provide timely visibility to material financial, customer, safety, compliance, capacity, talent, and operational risks, with recommended actions • Perform other duties and responsibilities as assigned

🎯 Requisitos

• Bachelor’s Degree in Supply Chain, Logistics, Business Administration, Engineering, or a related field, or an equivalent combination of education and relevant operational leadership experience • Eight or more years of progressively responsible experience in transportation, logistics, supply chain, final mile, home delivery, or a related operating environment • At least three years leading multiple sites, markets, or geographically dispersed teams • Demonstrated responsibility for an operating budget or P&L • Experience leading operations supported by independent contractor delivery networks • Direct final mile or home delivery experience required • Experience with big-and-bulky products, appliance delivery and installation, or national retailer programs strongly preferred • Experience with customer implementations, market launches, operational turnarounds, contract renewals, or expansion programs preferred • Lean, Six Sigma, or comparable continuous improvement training or certification preferred • Strong operational leadership and change-management capability • Financial acumen and knowledge of Home Delivery unit economics, contractor expense, labor productivity, forecasting, budgeting, and profitability drivers • Ability to use KPIs, scorecards, trend analysis, and root-cause problem solving • Working knowledge of warehouse, routing, dispatch, delivery, installation, claims, contractor compliance, and customer-experience processes • Ability to develop leaders, set expectations, hold teams accountable, and build succession depth • Strong customer relationship, negotiation, presentation, written communication, and executive escalation skills • Ability to influence across Operations, Business Operations, Account Management, Finance, Technology, Human Resources, Sales, and Client Success • Willing and able to travel frequently within the United States • Proficiency with Microsoft Office Suite and operational reporting tools • Working knowledge of transportation management, routing and dispatch, warehouse management, customer-service, labor/timekeeping, contractor-management, financial, and business-intelligence applications • Excellent written and verbal communication skills • Must be able to occasionally lift and/or move up to 25 pounds

🏖️ Benefícios

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • Inclusive, accountable operating culture • Required personal protective equipment while in operational environments

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