Director of Advisory Services

🕒 Setembro 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $131.578 - $178.946 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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OCHIN, Inc.

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

💼 Consultoria

🏥 Saúde

🤝 Sem Fins Lucrativos

Consulting • Healthcare • Non-profit

A OCHIN, Inc. é uma consultoria em TI de saúde sem fins lucrativos que colabora com organizações de atendimento rural e comunitário em todo os Estados Unidos para promover um cuidado equitativo e integral à pessoa. Por mais de 25 anos, a OCHIN tem fornecido acesso a uma plataforma de EHR compartilhada e soluções de conhecimento integrado, oferecendo TI em saúde, treinamento de força de trabalho, consultoria operacional/financeira, pesquisa e defesa para melhorar a qualidade clínica, o bem-estar dos profissionais de saúde e a sustentabilidade para sua rede nacional de provedores de saúde comunitária.

Descrição

• Build OCHIN’s advisory services practice, including its operating model, service portfolio, delivery methods, governance, and quality standards • Develop repeatable engagement frameworks for discovery, assessment, recommendations, facilitation, implementation support, and value realization • Create reusable playbooks, templates, diagnostic instruments, executive-ready deliverables, discussion guides, and ROI/value assessment resources • Partner with Finance, Legal, Business Development, Member Success, Operational Excellence, Marketing, Communications, Training, and other teams • Translate OCHIN’s customer service philosophy into behaviors, service standards, coaching practices, and tools • Develop OCHIN points of view and best-practice guidance grounded in data, member experience, operational expertise, and safety-net needs • Lead, coach, and develop Strategic Advisors and assigned staff • Design role-based learning, practice labs, observation, feedback, peer learning, and coaching • Build a community of practice for member-facing staff • Serve as an executive-level advisor, facilitator, role model, or engagement lead for complex member opportunities • Guide teams in analyzing member goals and information, identifying root causes, and developing practical recommendations • Coach teams on transitions from recommendations to member-owned action plans • Define practice measures and feedback loops for capability adoption, engagement quality, member value, action taken, satisfaction, retention, and organizational learning • Communicate practice progress, risks, resource needs, lessons learned, and recommendations to executive and cross-functional leaders • Monitor health care, safety-net, customer success, and consulting trends • Support member organizations on-site for software installations or training as needed

🎯 Requisitos

• Bachelor’s degree in health care administration, business, organizational development, education, public health, health informatics, or a related field, or an equivalent combination of education and experience required • Advanced degree preferred • Minimum 10 years of progressive experience in health care consulting, advisory services, customer or member success, professional services, organizational development, service design, or a related field • Minimum 5 years of people leadership, practice leadership, or formal coaching responsibility • Experience building or evolving a consulting, advisory, professional services, customer success, or capability-development function • Experience developing consulting methods, service standards, playbooks, learning programs, coaching systems, or quality assurance processes • Experience leading complex client or member engagements and advising senior executives through ambiguous, cross-functional decisions • Ability to translate organizational expertise, data, and subject matter knowledge into clear points of view, practical recommendations, and scalable tools • Health care industry experience required • Experience with health IT, community health centers, Critical Access Hospitals, Tribal health organizations, rural providers, or other safety-net organizations strongly preferred • Exceptional facilitation, coaching, written communication, executive presentation, and relationship-building skills • Ability to travel approximately 15% to 25% • Reading, speaking, writing, and understanding English • Ability to work independently and efficiently from a home office environment • High-speed internet service • Distraction-free workplace • COVID-19 vaccination or approved medical/religious exemption required before hire

🏖️ Benefícios

• Generous compensation package • Healthy work-life balance • Professional advancement opportunities • Comprehensive range of benefits • Remote work from home • Nationwide travel opportunities as required • COVID-19 vaccination medical or religious exemption process