Engagement Manager – Professional Services

🕒 2 dias atrás

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Omatic

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2002

💰 Private Equity Round em 2016-07

Com mais de 80% das organizações sem fins lucrativos utilizando hoje 4 ou mais soluções em nuvem, a necessidade de uma solução de integração exclusivamente voltada para essas organizações nunca foi tão urgente. As soluções da Omatic são feitas sob medida, utilizando o feedback direto de mais de 3.000 clientes do setor social e solidário. Fundada em 2002, a Omatic trabalha para transformar o setor sem fins lucrativos, democratizando o acesso e a percepção de dados, liberando dados para todas as organizações de impacto social por meio da integração das melhores tecnologias do setor. Estamos exclusivamente posicionados para capacitar organizações de impacto social com opções e escolhas em sua tecnologia, transformando o tempo da equipe de limpeza de dados para decisões impulsionadas por dados e foco na missão.

Descrição

• Lead, mentor, and coach a team of five Integration Consultants to deliver exceptional customer outcomes • Hire, train, and professionally grow top talent • Conduct performance reviews, set goals, and empower consultants to own their growth • Foster a culture of accountability, curiosity, and continuous improvement • Oversee all Integration Consultant activities and escalation management • Drive the Professional Services team to meet and exceed customer onboarding metrics • Serve as a trusted advisor and escalation point for customers seeking best practices on Omatic products and services • Manage customer escalations with urgency, empathy, and resolution focus • Identify creative technical solutions to complex data and integration challenges • Continuously experiment and improve delivery processes and documentation • Accurately track and report project hours, notes, utilization, and status within internal systems • Provide pre-sales support including scoping, scope delivery, and solution design • Assist the Omatic Sales team in positioning and selling onboarding services • Conduct internal software trainings on tools your team utilizes day-to-day • Engage in ongoing professional development to stay current on industry trends

🎯 Requisitos

• Demonstrated success leading or managing a professional services, consulting, or customer-facing team • Strong project management skills. Scheduling, task management, and juggling multiple initiatives simultaneously • Excellent written and verbal communication skills; ability to translate technical concepts for varied audiences • Proven ability to build collaborative relationships across internal teams and with external customers • Superior time management and organizational skills with exceptional attention to detail • Technical aptitude and comfort navigating SaaS platforms and integration tools • Ability to thrive in a fast-paced, team-oriented environment and adapt to changing priorities • Self-motivated learner who proactively advances their product and industry knowledge • Expertise on Omatic products and remain well-versed on product features and functionality (Preferred) • Experience working with or supporting nonprofit organizations (Preferred) • Familiarity with nonprofit systems such as email marketing, peer-to-peer fundraising, online donations, events management, or alumni/membership management platforms (Preferred) • Proficiency with project management tools as well as Salesforce such as Monday.com or similar (Preferred) • Experience leveraging AI tools (e.g., Claude, ChatGPT) to improve personal and team productivity (Preferred) • Background in data migration, systems integration, or CRM administration (Preferred) • 5-7 years of experience

🏖️ Benefícios

• Competitive compensation, benefits, and flexible work environment • Professional development opportunities