Director, Premier Sales

🕒 Julho 8

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🔴 Especialista

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Omilia - Conversational Intelligence

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2002

💼 Consultoria

🛡️ Seguros

✈️ Turismo

Consulting • Insurance • Travel

A Omilia é uma líder em IA Conversacional, especializada em soluções de voz e chat que permitem interações de cliente naturais e completas. Sua Omilia Cloud Platform oferece ferramentas avançadas de serviço ao cliente impulsionadas por IA, incluindo assistência em tempo real para agentes, biometria de voz para prevenção de fraude e análise de dados para aprimorar os insights dos clientes. Atuando em setores como finanças, seguros, varejo, automotivo e viagens, a Omilia foca em automatizar o atendimento ao cliente enquanto garante uma experiência segura e personalizada.

Descrição

• Role PurposeThe Director, Premier Account Executives leads and develops a high-performing team of Account Executives responsible for driving net-new revenue and expanding Mid-Market accounts across North America. • This role exists to translate Omilia's market vision into tangible pipeline and closed revenue within the premier segment — large enterprises in banking, healthcare, utilities, and insurance seeking to transform their customer experience through conversational AI. • The Director is accountable for the team's full-cycle sales performance, talent development, and the disciplined execution of Omilia's go-to-market strategy at the most strategic level of the business. • Revenue ownership & target delivery: Own and deliver the North American Premier segment annual recurring revenue target in full, with accountability spanning new logo acquisition, upsell, cross-sell, and renewal performance across the team's entire book of business. • Translate the annual target into quarterly and monthly sub-targets per AE, monitor attainment and pipeline coverage on a weekly cadence, and intervene decisively — through reallocation, deal support, or performance management — when trajectory deviates. • Provide the NA VP of Premier Sales with a clear, evidence-based view of where the team will land each quarter, never surprises. • Team architecture & talent strategy: Accountable for the overall composition, capability, and performance of the Premier AE team. • This includes defining the headcount model, leading end-to-end recruitment for open roles, structuring a rigorous onboarding programme that accelerates time-to-productivity, designing a coaching and development framework that raises the floor and ceiling of the entire team, and managing underperformance decisively and fairly. • Maintain a healthy internal succession pipeline so that no single departure creates a capability gap. • Go-to-market strategy & territory governance: Define, own, and continuously refine the Premier segment go-to-market approach for North America. • This includes account segmentation and tiering within Omilia's ICP (Mid-Market companies in banking, healthcare, utilities, and insurance), territory allocation across AEs, prioritisation of verticals and sub-segments by probability and deal size, and alignment of outbound coverage with Marketing's demand generation motion. • Review and update the territory model each quarter in response to market data, competitive shifts, and pipeline performance. • Executive deal sponsorship & commercial leadership: Act as the senior Omilia executive sponsor on all strategic new logo pursuits, major expansion plays, and at-risk renewals within the Premier segment. • Own the relationship with economic buyers and C-suite stakeholders in the most complex and highest-value opportunities.

🎯 Requisitos

• Preferably 2+ years of B2B sales experience • Proven track record of consistently achieving or exceeding revenue targets in a complex, multi-stakeholder SaaS or technology sales environment. • Experience selling into companies(up to 5,000 employees) in regulated verticals s uch as banking, insurance, healthcare, or utilities. • Deep understanding of enterprise CX technology, contact centre operations, or CCaaS/CPaaS markets. • Demonstrated ability to coach AEs through consultative, value-based, and MEDDIC/MEDDPICC-style sales methodologies. • Strong executive presence and the ability to engage credibly with C-suite and VP-level buyers. • Proficiency with CRM platforms (Salesforce) and strong forecast management discipline. • Experience selling conversational AI, virtual assistant, or NLU/NLP-based solutions. • Familiarity with Omilia's product portfolio (OCP, miniApps, Diamant, Pathfinder, Agentic Self-Learning). • Knowledge of enterprise compliance and security standards relevant to CX platforms (PCI-DSS, HIPAA, SOC 2, ISO 27001). • MBA or advanced degree. • Multilingual capability (Spanish an advantage for coverage of Latin American enterprise prospects).