Disputes Operations – Strategy

Vaga não está no LinkedIn

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $140.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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ONE

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💳 Fintech

Fintech

ONE é uma empresa de tecnologia financeira focada em fornecer serviços bancários inovadores através de um aplicativo móvel. Embora não seja um banco tradicional, a ONE oferece diversos serviços bancários em parceria com o Coastal Community Bank. As ofertas da empresa incluem recompensas de cashback, ferramentas para construção de crédito, opções de depósito direto antecipado e contas de poupança de alto rendimento. A ONE também conta com uma carteira digital para benefícios de compras, especialmente no Walmart. Com ênfase em um banco online amigável ao usuário, a ONE tem como objetivo ajudar os clientes a tomar controle do seu crédito, gerenciar suas finanças e ganhar recompensas sem as taxas típicas associadas aos bancos tradicionais.

Descrição

• Drive AI Transformation: Leverage AI, LLMs, and automation tools to continuously surface opportunities to reduce operating costs, improve customer experience, and decrease dispute complaint rates—and build the business cases to act on them. • Oversee Operations: Own daily back-office operations for disputes workflows across multiple products, ensuring timely, accurate, and compliant case resolution through automated and hybrid workflows. • Optimize Tooling & Vendor Performance: Deliver on operational strategy initiatives, including optimizing case management systems, integrating AI copilots, and managing BPO vendor performance. • Root Cause Analysis: Perform root cause analysis when process breakdowns or quality issues occur; implement quick workarounds while owning the path to permanent, automated fixes. • Cross-Functional Collaboration: Partner with Product, Compliance, and Engineering to understand upcoming product launches, design automated workflows, and assess downstream impacts. • Stakeholder Communication: Communicate operational plans, AI performance metrics, and strategic decisions clearly to internal stakeholders and executive leadership.

🎯 Requisitos

• 5+ years in operations or process optimization teams, with a proven track record of scaling operations through technology and automation. • Expertise in AI & Automation: Demonstrated ability to hands-on deploy AI tools—including LLMs, prompt engineering, workflow automation, or advanced analytics platforms—to identify process gaps, eliminate manual effort, and drive measurable efficiency. • An Owner’s Mentality: You move fast, take accountability, and drive complex technical and operational projects to completion. • Analytical Instincts: Strong problem-solving skills, exceptional attention to detail, and a data-driven approach to tracking operational KPIs. • High Integrity: Demonstrated ability to handle sensitive customer and financial information with extreme care and confidentiality.

🏖️ Benefícios

• Competitive base salary, stock options, and health benefits from Day 1 • 401(k) plan with company match • Remote-friendly (US), flexible time off (FTO), and opportunities for growth • A high-growth, mission-driven, inclusive culture where your work has real impact