IT Support Specialist

🕒 2 dias atrás

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Onebrief

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🏢 Corporativo

🏛️ Governo

☁️ SaaS

💰 $21.000.000 Venture Round em 2022-10

Enterprise • Government • SaaS

A Onebrief é uma plataforma que aprimora e acelera a tomada de decisão, o planejamento e a colaboração, especialmente em grandes organizações e órgãos governamentais. A plataforma busca simplificar operações e reduzir processos manuais ao oferecer colaboração em tempo real, visualização de dados, fluxos de trabalho especializados e ferramentas de apoio à elaboração. Projetada por planejadores seniores, a Onebrief funciona como um hub para que os usuários construam planos e produtos de forma eficiente, sendo reconhecida por melhorar significativamente a produtividade e a adaptabilidade. É utilizada em diversas redes, incluindo SIPR e JWICS, e é considerada uma ferramenta transformadora para organizações como o National Security Council (EUA) e o US Army.

Descrição

• Own onboarding and offboarding operations: Coordinate employee onboarding and offboarding activities, including account provisioning, access management, hardware deployment, recovery, and documentation updates. • Manage the hardware lifecycle: Track, maintain, deploy, recover, and replace company hardware while ensuring asset records remain accurate and up to date. • Tier 1 IT support: Serve as the first point of contact for IT support requests, troubleshooting user issues across devices, applications, accounts, and collaboration tools. Escalate complex issues to senior IT staff when appropriate. • Documentation ownership: Create, maintain, and improve IT how-to guides, knowledge base articles, standard operating procedures, and internal support documentation. • Application access and activity audits: Assist with periodic reviews of user access, application activity, and access recertification efforts to support security and compliance requirements. • Legal hold process support: Act as a point of contact for legal hold processes, coordinating with stakeholders to ensure devices, accounts, and data are preserved according to company procedures. • Expense and procurement administration: Process and reconcile IT-related receipts and purchases through Brex while maintaining appropriate records and documentation. • Support Jira administration: Assist with Jira configuration changes, user requests, workflow updates, and ongoing platform maintenance. • IT communications: Draft and distribute end-user communications regarding IT changes, outages, maintenance activities, new tools, and process updates.

🎯 Requisitos

• 1+ years of experience in an IT support, help desk, IT operations, or systems administration role. • Strong troubleshooting skills across hardware, operating systems, SaaS applications, user accounts, and common workplace technology. • Strong written and verbal communication skills with the ability to create clear documentation and communicate technical concepts to non-technical users. • Strong organizational skills with the ability to manage multiple priorities and follow established processes. • Ability to work standard Eastern Time (EST/ET) business hours and collaborate effectively with a distributed team. • U.S. Citizenship. • Ability to travel up to 10% of the time.

🏖️ Benefícios

• Remote work, flex time, and unlimited PTO • Health, dental, vision, and life insurance • 401k • Parental leave • Company summit trips, at least once a year • $1,000/year budget for home office improvements