Senior Global Account Manager

Vaga não está no LinkedIn

🕒 Março 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $165.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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Onit

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

☁️ SaaS

🏢 Corporativo

🤖 Inteligência Artificial

SaaS • Enterprise • Artificial Intelligence

<Onit> é uma empresa de software de operações jurídicas e gestão jurídica empresarial nativa em IA, que oferece soluções para gestão de despesas jurídicas e casos, gerenciamento de ciclo de vida de contratos (CLM), eBilling, gerenciamento de fornecedores e conformidade, automação de workflows e ferramentas impulsionadas por IA como ReviewAI e Spend Agent. Sua plataforma Unity ELM e os produtos associados (SimpleLegal, BusyLamp, ContractWorks, SecureDocs, OnitX CLM e um Catálogo de Apps) permitem que equipes jurídicas centralizem documentos, automatizem fluxos de trabalho, extraiam dados de contratos via OCR e otimizem despesas e relações com fornecedores. A Onit atende operações jurídicas empresariais, Consultores Jurídicos e gerentes de contratos em indústrias como farmacêutica, finanças, seguros, tecnologia e governo, oferecendo serviços de implementação, suporte e serviços profissionais.

Descrição

• Primary owner of customer relationship and account strategy • Be a trusted advisor to customers while developing relationships with multiple stakeholders • Accountability for customer retention and subscription renewal process • Conduct quarterly customer business reviews • Manage customer issue escalation process, as required • Partner with Marketing in the development of customer references, testimonials and events • Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities • Develop and maintain customer attrition/risk rating information and mitigation plans in CRM • Participate in industry conferences, trade shows and other opportunities for customer interaction

🎯 Requisitos

• 10+ years managing customers relationship or equivalent experience • Highly motivated and disciplined self-starter with excellent oral and written communication skills • Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level • Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue • Able to thrive in a fast paced, self-directed environment • Must be comfortable managing multiple tasks in real time • 4-year degree required • The ideal candidate is someone who has experience in the legal industry • Travel for this role is +/- 25%

🏖️ Benefícios

• Health Coverage Choices: Three medical plan options, plus dental and vision • 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions • Flexible paid time off, 7 sick days, and 9 paid company holidays annually • Exceptional paid leave for birth parents, non-birth parents, and caregivers • Onit also offers surrogacy and adoption reimbursement • 100% employer-paid life and disability insurance • Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance • Healthcare FSA, HSA, and dependent care FSA • One paid volunteer day each year to give back to the community