Associate, Commercial SBC

Vaga não está no LinkedIn

🕒 6 dias atrás

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $50.000 - $66.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 1%

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• As vagas desta empresa costumam ser preenchidas em 32 dias.

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International Luxury Hotel Association

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2012

🤝 B2B

✈️ Turismo

🏨 Hospitalidade

B2B • Travel • Hospitality

A International Luxury Hotel Association é uma organização global que atende o setor hoteleiro de luxo promovendo melhores práticas, sustentabilidade e inovação em hospitalidade. Ela fornece recursos, oportunidades de networking e programas educacionais para elevar o padrão da hospitalidade de luxo em todo o mundo, promovendo a colaboração entre os stakeholders da indústria e incentivando o compromisso com a excelência.

Descrição

• Provide quality collection and property surveillance activities for commercial real estate loans • Support Portfolio Managers with borrower research requests, covenant monitoring, and delinquency resolution • Serve as the initial point of contact for incoming calls related to the commercial loan portfolio • Participate in outgoing call campaigns for delinquency resolution, document collection, and property surveillance • Contact delinquent customers, assist with repayment options, conduct financial interviews, and document payment delinquency reasons • Inquire about FEMA-declared disaster impacts • Support surveillance activities including tax, insurance, escrow analysis, suspense monitoring, and task management • Identify and escalate significant property issues and complex servicing matters • Respond to borrower inquiries regarding payments, billing, escrow, reserves, insurance documentation, and taxes • Review loan documents, servicing records, and account history to determine servicing requirements • Process routine servicing transactions, including ACH updates, borrower contact changes, billing statement requests, and account maintenance • Coordinate with internal departments to resolve servicing issues • Maintain accurate loan information and servicing records in servicing systems • Monitor receipt of insurance certificates, tax documentation, and borrower correspondence • Work within a phone queue system and proactively complete assignments from daily reports • Adhere to investor servicing guidelines and internal policies and procedures • Report to a Team Lead as an individual contributor

🎯 Requisitos

• College degree preferred • Experience working in a call center or other high volume customer facing position • Knowledgeable in Word, Excel, Outlook, CoPilot, and other information processing programs • Bilingual (English and Spanish) is considered a plus • High attention to detail • Ability to handle large volumes of data effectively • Ability to adapt quickly to various requests from multiple sources • Ability to prioritize multiple, simultaneous incoming requests • Ability to perform complex calculations using calculators and systems • Ability to reason and exercise sound judgment • Ability to handle sensitive and confidential information appropriately • Outstanding verbal, written, and listening skills • Must pass the Company’s Background Screening process prior to beginning employment • May be required to pass client-specific background checks or Federal/State licensing requirements, if applicable

🏖️ Benefícios

• Quarterly bonus based on performance • Medical, dental and vision coverage • Up to 3% match on 401(k) contributions • Generous paid time off • Company-paid life, accident and disability coverage • Programs for mental, physical and financial wellness • Equal employment opportunity and accommodation support

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