Leasing Specialist

🔥 19 horas atrás

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Open Management

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

🏠 Imobiliário

🏗️ Construção

💼 Consultoria

Real Estate • Construction • Consulting

Open Management é uma empresa profissional de gestão de propriedades, especializada em comunidades de habitação manufaturada e de trailers (RV). Oferece operações completas, locação e gestão financeira, além de programas internos de preenchimento (instalação de casas), melhorias de capital, reformas em casas, coordenação de fornecedores, coleta de aluguéis e relatórios de desempenho. A empresa enfatiza a entrega completa — desde a preparação do terreno e ligações de utilidades até projetos de capital (água/esgoto, estradas, elétrica) e reativação de ativos — e destaca experiência em mais de 6. 500 unidades em 16 estados. Os serviços incluem gestão de propriedades terceirizada, gestão de preenchimento e consultoria, com parcerias com fabricantes e redes de financiamento para colocar casas e acelerar a locação e melhoria do NOI.

Descrição

• Promptly answer inbound phone calls, emails, text messages, and online inquiries from prospective residents. • Provide accurate information about apartment availability, pricing, amenities, floor plans, community features, and lease terms. • Schedule apartment tours and coordinate with onsite leasing staff when appropriate. • Conduct consistent follow-up with prospects before and after tours through phone, email, and text to encourage lease conversions. • Maintain ongoing communication with prospective residents throughout the leasing process until a leasing decision is made. • Qualify prospective residents by understanding their housing needs, desired move-in dates, budget, and preferred apartment features. • Guide prospects through the application process and answer questions regarding required documentation and next steps. • Accurately document all interactions, notes, and follow-up activities within the company’s CRM and property management software. • Meet or exceed response time, follow-up, appointment-setting, and leasing performance goals. • Build positive relationships with prospective residents while providing an outstanding customer experience that reflects the client’s brand. • Collaborate closely with onsite leasing teams and property managers to ensure seamless communication and handoff of qualified prospects. • Stay knowledgeable about community promotions, pricing updates, occupancy changes, and local market conditions.

🎯 Requisitos

• Apartment Leasing Experience (Highly Preferred) • 2+ years of apartment leasing or residential property management experience • Previous roles as Leasing Consultant, Leasing Specialist, Leasing Agent, or similar strongly preferred • Knowledge of leasing processes, Fair Housing principles, and resident communication • Bilingual (English/Spanish) is a plus • Excellent verbal and written English skills • Friendly, professional phone presence with ability to build rapport quickly • Strong active listening and customer service abilities • Comfortable guiding prospective residents through the leasing process • Proven ability to follow up consistently and convert inquiries into appointments and leases • Skilled at overcoming objections with a consultative, customer-first approach • Proficient with CRM systems, property management software, Microsoft Office, and Google Workspace • Experience with platforms such as Yardi, AppFolio, Entrata, RealPage, ResMan, or similar • Strong attention to detail with excellent organizational and time management skills • Ability to manage multiple conversations and follow-up tasks simultaneously • Takes ownership of performance metrics and consistently follows established processes • Experience working remotely or as a virtual assistant • Thrives in a fast-paced, remote work environment