Director, Implementation Project Management

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👷‍♀️ Gerente de Projetos

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OpenLoop

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2020

💼 Consultoria

⚖️ Jurídico

📦 Logística

💰 $15.000.000 Series A - OpenLoop Health em 2023-03

Consulting • Legal • Logistics

A OpenLoop é uma plataforma de telemedicina marca branca e fornecedora de serviços gerenciados que ajuda as organizações a lançar e escalar programas de atendimento virtual. Combina tecnologia SaaS personalizável (agendamento, reservas, pagamentos, integrações EHR/API) com equipe clínica, credenciamento, cobertura de pagamento e RCM, suporte regulatório/jurídico e suporte ao paciente 24/7. A OpenLoop atende planos de saúde, hospitais e sistemas de saúde, varejistas, empregadores e empresas de saúde digital com operações impulsionadas por IA, uma rede nacional de médicos e ampla cobertura de seguros, incluindo Medicare e Medicaid.

Descrição

• Build OpenLoop’s implementation PMO from the ground up, including playbooks, stage gates, templates, risk and change controls, escalation paths and closure standards • Run the implementation portfolio across every active customer launch, managing status, sequencing, dependencies, committed dates and project manager assignments • Identify schedule and capacity conflicts and recommend staffing, sequencing or trade-offs to leadership • Select and launch the project management platform and design workflows that drive adoption and establish a source of truth • Build customer, operating and executive reporting on implementation progress and business exposure • Lead project management for OpenLoop’s largest strategic implementations, owning integrated plans, critical paths, scope, governance and difficult customer conversations • Hire and develop four Technical Project Managers • Orchestrate readiness across Sales, Solutions Engineering, Technical Implementation and customers from pre-signature requirements through UAT, sign-off and handoff • Partner with the Director of Technical Implementation on engineering capacity, staffing and sequencing decisions • Define and use the implementation scorecard to improve time to go-live, milestone attainment, schedule predictability, scope control and project manager capacity • Perform other duties as assigned

🎯 Requisitos

• Bachelor’s degree or equivalent experience • 8+ years in program or project management, implementation or delivery in B2B software or services • 3+ years managing project managers • Experience designing and rolling out a PMO or delivery framework with real technical dependencies • Experience owning portfolio-level resource assignment and defending capacity and sequencing trade-offs to leadership • Experience selecting and implementing a project management tool, including migrating in-flight work and driving adoption • Technical project management fluency in integrations and APIs, SSO and identity, environments, data flows, UAT and QA coordination • Executive-level client-facing experience, including chairing steering committees and delivering unwelcome messages clearly • Experience hiring, developing and performance-managing project managers • Preferred: Healthcare, digital health, virtual care or regulated-industry background • Preferred: Experience coordinating clinical, pharmacy, lab, credentialing, licensing or multi-state operational dependencies • Preferred: Professional-services or client-delivery experience with separation between project managers and technical implementers • Preferred: Experience building or operating tiered delivery models • Preferred: PMP, PgMP or equivalent training

🏖️ Benefícios

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance • Flat organizational structure • Autonomy, competence and belonging-oriented company culture