Manager, Service Transformation

🕒 4 dias atrás

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $87.188 - $114.434 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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• Aberta há 4 dias.
• As vagas desta empresa costumam ser preenchidas em 26 dias.

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Oscar Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

⚕️ Seguro de Saúde

🏥 Saúde

💰 $355.000.000 Post-IPO Debt - Oscar Health em 2025-09

Healthcare Insurance • Healthcare

Oscar é uma agência de recrutamento STEM de classe mundial que oferece soluções de talentos líderes do setor. A empresa opera em seis marcas, conectando talentos de ponta com empresas em vários setores, incluindo tecnologia, construção, ciências da vida e energia renovável. Com escritórios ao redor do mundo, Oscar é reconhecida como uma das cinco melhores empresas para se trabalhar e está comprometida em oferecer excelência em serviços de recrutamento.

Descrição

• Lead cross-functional programs advancing Service Forward and evolving Oscar's contact-center model through human service and AI-enabled automation • Align enterprise partners around strategy, operating-model design, implementation, and change management • Lead targeted initiatives improving member and provider service performance • Manage end-to-end cross-functional implementations and projects • Create project plans, engage stakeholders, manage cross-functional relationships, mitigate edge cases, and ensure on-time completion • Evaluate departmental performance by creating, gathering, analyzing, and interpreting data and metrics • Assist with departmental metrics development and mitigation strategy implementation • Formulate implementation, communications, and program strategies for change management and risk mitigation • Oversee and mentor team members and promote professional development • Report to the Senior Director, Member and Provider Services • Ensure compliance with applicable laws and regulations

🎯 Requisitos

• 4+ years of experience in program management • 3+ years of experience in delivering projects / programs • Compliance with all applicable laws and regulations • Experience using data and metrics to drive improvements in programs (bonus points) • Experience / background in a fast-paced operations environment (bonus points) • Successfully executed enterprise-wide initiatives, including defining project plans, coordinating resources, managing implementation activities, and developing processes for program rollout and ongoing support (bonus points) • PMP Certifications or Program Management Certifications (bonus points) • Lean/Six Sigma Certifications (bonus points) • Healthcare experience in health insurance, health systems, or healthcare consulting (bonus points)

🏖️ Benefícios

• Employee benefits • Unlimited vacation program • Annual performance bonuses • Medical, dental, and vision benefits • 11 paid holidays • Paid sick time • Paid parental leave • 401(k) plan participation • Life and disability insurance • Paid wellness time and reimbursements

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