Salesforce Solution Architect, Service Cloud – Field Service Lightning

🕒 Maio 30

🦌 Connecticut – Remoto

🦌 Connecticut – Remote

💵 $138.000 - $165.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Otis Elevator Co.

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1853

🚗 Transporte

🏢 Corporativo

Transport • Enterprise

A Otis Elevator Co. é uma líder global em fabricação, instalação e serviços de elevadores e escadas rolantes. Com mais de 2,3 milhões de unidades sob manutenção no mundo, a Otis facilita o deslocamento diário de bilhões de pessoas, o que a torna um dos nomes mais reconhecidos em mobilidade urbana. A empresa oferece um amplo portfólio de produtos, de elevadores para edifícios de baixa a grande altura, além de soluções de modernização e upgrades de segurança. A Otis é reconhecida pelo compromisso com inovação tecnológica, segurança e sustentabilidade, tendo seus produtos presentes em muitos edifícios icônicos e movimentados hubs de transporte ao redor do mundo.

Descrição

• Collaborate with business product owners to leverage out-of-the-box Salesforce Service Cloud and Field Service Lightning capabilities • Achieve measurable reductions in call center talk time and improve work assignments for field staff • Lead the deployment of Salesforce Field Service Lightning to multiple countries • Protect the product by implementing standard business processes and practices across locations • Maintain adherence to a goal of less than 20% system customization • Continuously assess and optimize the Salesforce platform providing ongoing support for enhancements and improvements

🎯 Requisitos

• Bachelor’s in Computer Science, IT, or related field • Salesforce Lightning BA certification (required) • Agile/Scrum certifications (preferred) • Salesforce Solution Architect experience (Service Cloud & Field Service) • Expertise in scalable, business-aligned solution design • Strong stakeholder management and communication skills • Business-facing experience with Service Cloud & Field Service • Experience with Agile tools (Azure DevOps preferred) • Solid understanding of Agile methodology • Salesforce Service Cloud Solution Architect cert (preferred) • Salesforce Field Service Solution Architect cert (preferred) • Product management experience (backlog prioritization) • Multilingual (EN/FR/DE/IT/ES) a plus • Up to 20% travel required • Availability to work EST hours • Authorization to work in the U.S. without sponsorship

🏖️ Benefícios

• 401(k) plan with a generous company match and automatic retirement contribution • Comprehensive medical, prescription drug, dental, and vision coverage • Three weeks of paid vacation • Paid company holidays • Paid sick leave • Employee assistance programs • Wellness incentive programs • Life insurance • Disability coverage • Voluntary benefits including options for legal, pet, home, and auto insurance • Generous birth/adoption and parental leave benefits • Adoption assistance • Tuition reimbursement program • Recognition for service anniversaries and performance bonuses