Manager, Implementation – Enablement

🕒 Setembro 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $150.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🛠️ Especialista em Implementação

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Ottimate

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Ottimate é uma empresa de tecnologia especializada na automação de contas a pagar (AP). Com suas soluções orientadas por IA, a Ottimate racionaliza todo o processo de AP, desde a codificação e roteamento de faturas até os pagamentos, ajudando as empresas a economizar tempo e reduzir erros. Ela se integra perfeitamente a vários sistemas contábeis, fornecendo visibilidade em tempo real dos gastos e conformidade com as políticas financeiras. A plataforma foi projetada para melhorar a eficiência dos profissionais de finanças, permitindo que as organizações se concentrem na tomada de decisões estratégicas e na otimização de suas operações comerciais.

Descrição

• Lead, develop, and retain a team of Implementation Managers and Enablement Consultants. • Coach team members through live engagement feedback, structured 1:1s, and skill-building. • Establish expectations, performance standards, and growth paths. • Own and evolve Ottimate's outcome-driven implementation methodology. • Translate customer goals into structured, measurable implementation experiences. • Build and maintain implementation playbooks, frameworks, and escalation guides. • Serve as an escalation point for delivery risks and complex client issues. • Ensure documentation standards across active engagements. • Guide customers through organizational change associated with adopting new AP workflows. • Partner with customer leadership to build confidence in the implementation process. • Identify and address root causes of stalled implementations. • Partner with the Solution Architect on transitions from pre-sales scoping to implementation. • Collaborate with Customer Success on account health, escalations, and customer ownership transition. • Work with Product & Engineering on JIRA prioritization, custom configurations, and product gaps. • Partner with Sales to align customer expectations before contracts are signed. • Represent implementation in cross-functional leadership discussions. • Own capacity planning, resource allocation, and workload management. • Define and track implementation metrics including time-to-live, utilization, go-live satisfaction, and delivery consistency. • Contribute to Services organization strategy as Ottimate scales.

🎯 Requisitos

• 7+ years in SaaS implementation, professional services, or customer onboarding, with at least 3-4 years in a people management or formal team lead role. • Demonstrated track record of building or meaningfully improving an implementation practice. • Experience with AP, procurement, or financial operations workflows strongly preferred. • ERP or accounting system implementation experience (Sage Intacct, NetSuite, Acumatica, Microsoft BC) is a plus. • Change management experience leading customers through operational change and internal teams through process transformation. • Outcome-oriented mindset focused on customer-achieved value. • Exceptional coaching instinct using direct feedback, observation, and example. • Consultative approach to customers and teams. • Strategic thinking combined with hands-on execution. • Direct and clear communication skills, including difficult feedback and customer conversations. • Comfort with ambiguity and organizational transformation.

🏖️ Benefícios

• Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family. • Employer sponsored 401(k) with company match. • Paid Time Off (and the encouragement to use it). • Annual company retreats. • Promote from within philosophy. • Agency to solve difficult problems creatively. • Freedom to explore work that inspires you, with infrastructure for continuous challenge and development. • Growing team and startup environment where each action makes a huge difference. • Diverse and inclusive workforce and a safe space to bring your whole self to work.