Senior Manager, Corporate Operations

🕒 Maio 26

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $135.000 - $165.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Outreach

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

🤖 Inteligência Artificial

🏢 Corporativo

Artificial Intelligence • Sales • Enterprise

A Outreach é uma empresa que oferece uma plataforma de execução de vendas impulsionada por inteligência artificial, projetada para simplificar fluxos de trabalho e aumentar a eficácia dos representantes de vendas. A plataforma utiliza inteligência artificial para prever a receita com precisão, gerenciar negócios e otimizar todo o processo de vendas. A Outreach ajuda as equipes de vendas a priorizar tarefas, identificar prospects e manter o engajamento durante todo o ciclo de vida do cliente, visando, por fim, aumentar as taxas de sucesso e reduzir a rotatividade. Com mais de 6. 000 clientes globais, a Outreach foca em transformar os fluxos de trabalho dos vendedores para consistentemente superar as metas de receita.

Descrição

• Oversee the annual technical roadmap for the Systems and Infrastructure engineering teams, prioritizing projects based on business impact and technical risk. • Act as an operational auditor to identify manual "toil" and guide the team toward API-driven automation for the Joiner-Mover-Leaver (JML) lifecycle. • Collaborate with Security on the internal incident response framework, leading blameless post-mortems and driving long-term corrective actions for system outages. • Act as the lead technical liaison for Workplace and HR on large-scale initiatives such as office buildouts, global connectivity standards, and Device Trust implementations. • Review and vet architecture designs for Okta workflows, MDM policy changes, and network security configurations to ensure they scale. • Manage relationships and negotiate contracts with critical SaaS vendors and ISPs to ensure best-in-class service and redundancy. • Direct management and mentorship of the engineering staff, focusing on career growth and technical standards.

🎯 Requisitos

• Bachelor's degree in computer science or equivalent with 8+ years of relevant experience in IT Engineering, with at least 3 years in a formal leadership/management role. • Proven experience in a 100% cloud-native environment with zero on-prem footprint. • Expert-level experience managing Okta as an IdP (SAML, SCIM, OIDC, and Workflows) and knowledge of administering Google Workspace and Microsoft O365. • Deep knowledge of MDM systems (e.g., Jamf and Intune) and modern networking/physical security stacks (e.g., Meraki, Verkada). • Solid understanding of automation and scripting (e.g., Python, Bash, APIs) to evaluate engineering designs. • Exceptional ability to document and author high-level technical strategies and departmental SOPs • Strong verbal and written communication with the ability to influence cross-functional stakeholders. • Experience in a fast-paced SaaS company or high-growth startup is highly desirable. Ability to work well both independently and in teams, with extreme attention to detail.

🏖️ Benefícios

• Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military