Senior Professional Services Consultant

🕒 Setembro 16

🌽 Illinois, Texas, +1 estados a mais – Remoto

🌽 Illinois – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $100.000 - $135.000 / ano

⏰ Tempo Integral

🟠 Sênior

💼 Consultor

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Outreach

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

🤖 Inteligência Artificial

🏢 Corporativo

Artificial Intelligence • Sales • Enterprise

A Outreach é uma empresa que oferece uma plataforma de execução de vendas impulsionada por inteligência artificial, projetada para simplificar fluxos de trabalho e aumentar a eficácia dos representantes de vendas. A plataforma utiliza inteligência artificial para prever a receita com precisão, gerenciar negócios e otimizar todo o processo de vendas. A Outreach ajuda as equipes de vendas a priorizar tarefas, identificar prospects e manter o engajamento durante todo o ciclo de vida do cliente, visando, por fim, aumentar as taxas de sucesso e reduzir a rotatividade. Com mais de 6. 000 clientes globais, a Outreach foca em transformar os fluxos de trabalho dos vendedores para consistentemente superar as metas de receita.

Descrição

• Serve as the primary point of contact for customers through onboarding and implementation • Deliver implementations on time against agreed milestones • Own delivery of Outreach's AI Agents, from configuration and prompt engineering through adoption • Manage project stakeholders, budget, margin, risk, milestones, and customer sign-off • Drive platform adoption during and after go-live • Support existing customers purchasing additional services, including managed services, optimizations, technical audits, and expansions • Identify opportunities for additional services and connect customers with the appropriate teams • Document and manage customer information for seamless handoffs • Own post-launch customer handoff to Customer Success • Partner with Support, Product, and Engineering to capture and follow through on customer feedback • Contribute to Professional Services initiatives, methodologies, assets, programs, and AI-enabled delivery workflows • Provide strategic insight on platform best practices, GTM strategy, technical configuration, change management, and team engagement • Report to the Consulting Practice Manager

🎯 Requisitos

• 5+ years of experience in professional services, consulting, implementation, or a related field (e.g., customer success) • Experience acting as a strategic advisor to customers ranging from SMB to Enterprise, ideally in a SaaS environment • Proven track record of building trust and developing client relationships • Experience ensuring customer satisfaction through implementation excellence, stakeholder management, and change management • Proactively adopts new AI tools and techniques • Ability to drive initiatives with clear expectations, manage risk, and adhere to project timelines • Ability to communicate credibly at every level of a customer organization, from analysts to executive leadership • Proven self-starter able to learn complex concepts with minimal assistance • Ability to break down ambiguous problems into concrete, manageable components • Ability to understand deep technical aspects of a product and explain them simply • Hands-on experience configuring, tuning, or piloting AI agents, including prompt engineering and agent workflow design (bonus)

🏖️ Benefícios

• Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups • Incentive compensation • Bonus • Restricted stock units

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