Customer Service Admin – B2B

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🕒 Dezembro 1, 2025

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OutsourcedIn

SiteLinkedInTodas as Vagas

1 - 10 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A OutsourcedIn é um provedor de soluções de e-commerce turnkey que ajuda fabricantes e proprietários de marcas a vender diretamente ao consumidor enquanto integra com seu ERP/CMS existente. A empresa oferece uma plataforma de circuito fechado com implementação rápida, gestão de feed e API de varejo, captura de dados e otimização de SEO, além de design, marketing, consultoria em TI e serviços de armazenamento/3PL e atendimento totalmente suportados. A OutsourcedIn se posiciona para dar às marcas controle sobre o comércio digital, aumentar a lucratividade e expandir para marketplaces sem substituir sistemas internos.

Descrição

• Manage inbound customer enquiries via phone, email, and chat. • Provide fast, professional responses regarding orders, invoices, deliveries, service status, ETAs, and account information. • Build strong relationships with B2B clients for service quality, retention, and trust-building. • Resolve customer concerns, escalate when necessary, and ensure full case follow-through. • Enter and manage sales orders, purchase orders, job requests, or service tickets. • Coordinate with operations and logistics teams for dispatch updates, tracking, ETAs, and delivery confirmations. • Prepare quotes, proposals, job sheets, service confirmations, or administrative forms as required. • Maintain accurate records in CRM, ERP, or accounting platforms (Xero, MYOB, Netsuite, or similar). • Assist the Collections Agent with account enquiries and invoice clarifications. • Support invoice re-sends, statement sharing, documentation, dispute admin, and payment arrangement records. • Monitor new orders for outstanding balances or credit concerns. • Provide administrative support for dispute resolution and payment plan paperwork. • Liaise with sales teams, operations, warehouse partners, drivers, service technicians, or freight contacts. • Track and update work orders, scheduled jobs, or service delivery movements. • Share proactive client updates on delays, ETAs, job progress, or account status. • Maintain organised digital files and follow internal SOPs for compliance and audit support.

🎯 Requisitos

• 2-5 years customer service or admin experience supporting Australia B2B clients (mandatory) • Excellent verbal and written communication skills • Strong customer service mindset • Confident handling escalations and difficult enquiries • Familiar working with CRM/ERP platforms and Microsoft Office • Strong organisational skills and ability to prioritise • Ability to multitask and follow up proactively • High accuracy in data entry and documentation • Preferred (Not Essential): Experience supporting logistics, wholesale, trade accounts, construction, FMCG, retail supply, or service-based businesses • Basic understanding of accounts receivable processes (statements, invoicing support, overdue clarifications) • Familiar with freight/courier dispatch tracking portals or delivery coordination systems

🏖️ Benefícios

• 100% work-from-home, fully remote setup • Full-time, long-term and stable engagement • High-volume, structured daily workload • Internal support across finance, sales, and operations teams • Career growth into senior administrative, client account support, or operations roles