AWS Connect Developer

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🕒 Novembro 19, 2025

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Outsourcey

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2024

🤝 B2B

🛍️ Comércio Eletrônico

B2B • eCommerce • IT outsourcing

A Outsourcey é uma agência líder em recrutamento remoto, especializada em conectar empresas com talentos offshore qualificados. Eles simplificam o processo de terceirização para empresas que vão desde startups até grandes corporações da Fortune 500, oferecendo soluções de pessoal flexíveis, sem contratos de longo prazo ou taxas de instalação. Aproveitando uma vasta rede de profissionais qualificados, a Outsourcey ajuda os clientes a reduzir custos operacionais enquanto melhora a eficiência e escalabilidade, garantindo que as empresas possam atender efetivamente às suas demandas de projetos em várias indústrias.

Descrição

• Design, develop, and implement solutions that enhance customer experience, engagement, and operational efficiency. • Translate business requirements into scalable, secure, and high-performance technical solutions. • Implement and support changes, enhancements, and upgrades to Cisco, Genesys, Zoom, and other CX platforms. • Develop integrations between CX platforms, CRMs, and external systems via APIs and middleware. • Troubleshoot complex technical issues, providing escalation support to internal peers and customers. • Perform root cause analysis (RCA) to ensure system reliability, security, and compliance. • Maintain accurate technical documentation, code repositories, and configuration records. • Participate in Agile/Scrum ceremonies, contributing to sprint planning, backlog grooming, and retrospectives.

🎯 Requisitos

• Significant Amazon Connect experience • AWS Development & DevOps expertise: Lambda, CDK, SDK, CloudFormation, CI/CD pipelines, Python, Node.js, TypeScript. • Demonstrated experience in a systems integrator or consultancy environment. • Proven experience building and consuming APIs (REST, SOAP, Node-Express, etc.). • Practical understanding of contact centre platforms (Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre, Amazon Connect). • Strong problem-solving and analytical thinking abilities. • Proven ability to deliver projects in a fast-paced, customer-facing environment. • Adaptable and eager to learn new technologies and platforms quickly. • Collaborative team player who also thrives with autonomy and accountability.

🏖️ Benefícios

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.