Customer Support Representative

🕒 Março 18

🌐 Colômbia, México, +1 outros países – Remoto

🇨🇴 Colômbia – Remoto 🇲🇽 México – Remoto 🇨🇷 Costa Rica – Remoto

💵 $20.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 55%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Owner.com

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🍽️ Alimentos e Bebidas

📣 Marketing

💼 Consultoria

Food & Beverage • Marketing • Consulting

Owner é a plataforma all-in-one para gerenciar a presença digital de um restaurante. Damos autonomia aos donos de restaurantes para, de fato, serem donos da sua presença na web. Nosso produto os ajuda a retomar o controle, tirando-o das mãos de grandes corporações que se apropriam do relacionamento com seus clientes e cobram taxas injustas.

Descrição

• Serve as the first human connection for restaurant owners and guests, setting a caring and professional tone • Deliver timely, accurate, empathetic support through high-volume inbound phone calls, chats, and emails • Manage multiple concurrent conversations and tasks while maintaining organization, prioritization, accuracy, and follow-through • Own complex or high-priority issues and drive end-to-end resolution using structured problem-solving and sound judgment • Achieve or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy • Document customer interactions thoroughly in Salesforce • Collaborate with teammates in Slack to provide consistent, high-quality support • Share knowledge, feedback, and best practices with the support team • Identify recurring issues and surface insights to improve tools, processes, and customer and internal documentation

🎯 Requisitos

• 3–5+ years of customer support or customer service experience • Experience ideally in B2B SaaS, technology, e-commerce, internet, or software-driven environments • Proven success in a high-volume, fast-paced support role with clear performance expectations • Fluency in Spanish and English (C1/C2), with strong written and verbal communication skills in both languages • Experience handling escalations and complex customer issues • Experience mentoring, training, or serving as a subject-matter expert for teammates • Experience working in a CRM environment; Salesforce preferred • Familiarity with telephony systems such as Intercom, TalkDesk, or similar tools • Strong organizational skills and ability to prioritize, manage multiple active cases, and maintain accuracy under pressure • Ability to remain calm, respectful, and solution-oriented in high-pressure situations • Reliable home workspace with stable, high-speed internet and minimal background noise • Open weekend availability and flexibility to work morning and evening shifts • Bonus: background in hospitality, restaurants, retail, or other high-volume customer-facing service environments • Bonus: experience supporting restaurant owners, small business owners, or hospitality-focused businesses • Bonus: familiarity with CSAT, QA, FCR, and SLA metrics • Bonus: experience working on a remote or distributed team across time zones

🏖️ Benefícios

• Comprehensive health coverage • Remote work • WFH stipend • Unlimited PTO • Extra fun perks

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo