Order-to-Cash Operations Manager

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🕒 Junho 9

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Oximio

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2004

💊 Farmacêutico

🧬 Biotecnologia

🤝 B2B

Pharmaceuticals • Biotechnology • B2B

A Oximio é uma empresa global de logística e cadeia de suprimentos para ensaios clínicos que oferece transporte em cadeia fria personalizado, armazenamento, serviços aduaneiros e de depósito, fornecimento de comparadores e suprimentos auxiliares, além de suporte a ensaios focados no paciente (direto ao paciente, enfermagem domiciliar, transporte/reembolso). A empresa opera uma rede internacional de depósitos alfandegados e parceiros, oferece manuseio especializado para bioamostras e terapias celulares e gênicas em regimes de temperatura de até -196°C, e apoia CROs, CDMOs e patrocinadores com gestão de projetos, rotulagem, liberação QP e serviços regulatórios/de importação.

Descrição

• Own and continuously improve the operational Order-to-Cash process across the organization • Ensure accurate customer master data, pricing setup, service configuration, and billing rules within ERP systems • Coordinate month-end billing activities, ensuring completeness, accuracy, and timely invoicing • Monitor unbilled services, incomplete transactions, and revenue assurance risks • Support a 'right-first-time' billing approach by improving invoice quality, transparency, and customer experience • Coordinate the resolution of billing questions, disputes, and customer reconciliation topics • Support accounts receivable processes by monitoring overdue balances and driving follow-up actions • Lead investigations into O2C process issues, identify root causes, and implement corrective actions • Develop reporting, dashboards, and performance indicators to improve visibility and decision-making • Partner with internal stakeholders to drive process improvements and operational efficiency

🎯 Requisitos

• At least 3 years in a business role involving interaction with operations and customers on O2C related matters • Experience in business process and internal control design • Strong understanding of O2C processes including customer setup, pricing, invoicing, collections, dispute management, and reporting • Experience in process improvement, internal controls, or operational excellence • Strong analytical mindset and confidence working with large datasets • Advanced Excel skills; ERP experience is an advantage • Strong communication skills and a proactive, solution-oriented mindset • Ability to work independently in a dynamic, international environment

🏖️ Benefícios

• Opportunity to build and shape a critical global business process • Contributing to operational excellence • Contributing to customer satisfaction • Contributing to business growth • Joining an international team supporting clinical trials