Director of Off-Premise

🕒 4 dias atrás

🏄 California – Remoto

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💵 $100.000 - $120.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 0%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Pacific Catch

501 - 1000 funcionários

🏨 Hospitalidade

🍽️ Alimentos e Bebidas

Hospitality • Food & Beverage

A Pacific Catch é uma WestCoast Fish House dedicada a oferecer frutos do mar sustentáveis e de alta qualidade, com uma perspectiva única. O menu explora estilos e ingredientes encontrados em toda a região do Pacífico, oferecendo uma variedade de pratos especiais Fresh Catch que destacam regiões específicas e opções sazonais. Como parceira orgulhosa da Surfrider Foundation, a Pacific Catch está comprometida em reduzir seu impacto ambiental por meio de práticas sustentáveis, como o uso de utensílios compostáveis, a reciclagem do óleo das fritadeiras para transformá-lo em biocombustível e a adoção de técnicas de construção sustentável. A empresa também enfatiza o abastecimento responsável por ser integrante do programa Seafood Watch, garantindo que seus frutos do mar sejam provenientes de fontes ambientalmente responsáveis.

Descrição

• Own Pacific Catch's delivery, takeout, and catering business end-to-end • Grow sales across third-party delivery, B2B, and catering channels • Protect margin through partner terms and pricing • Ensure orders are accurate, on time, and fresh • Partner with Operations, Marketing, Culinary, Finance, and restaurant General Managers • Grow third-party delivery revenue by adding partners and locations and driving order frequency • Negotiate and manage commission rates, fees, and partner-funded promotions • Research, evaluate, and launch new delivery and B2B partners • Own third-party delivery marketing plans, including listings, photography, ratings, promotions, and sponsored placement • Manage indirect catering through ezCater and optimize menus, rankings, and reviews • Build direct catering through B2B sales and corporate account development • Partner with General Managers on local store marketing initiatives • Select and implement technology for direct catering ordering • Guide catering pricing strategy and provide input to culinary/product planning • Set and enforce standards for order accuracy, on-time production, and handoff • Own packaging standards for food quality, temperature, and brand presentation • Maintain menus and the Otter platform across all channels and troubleshoot operational issues • Train and support General Managers and restaurant teams on off-premise procedures • Lead revenue recapture for errors, disputes, and chargebacks • Report sales growth by partner, channel, and location • Measure marketing effectiveness and return on promotional spend • Track revenue recapture results and trends • Publish operational KPIs and drive action with Operations

🎯 Requisitos

• 7+ years of experience in restaurant operations or growth roles • 3+ years leading off-premise, delivery, or catering for a multi-unit brand • Hands-on expertise with DoorDash, Uber Eats, Grubhub, ezCater, and aggregation tools such as Otter • Proven record negotiating partner agreements and building profitable, scalable revenue channels • Strong analytical skills; comfortable with P&L, POS data, and Excel/BI dashboards • B2B or catering sales experience; able to build a sales pipeline and close corporate accounts • Credible with GMs and kitchen teams; a clear communicator who trains and influences without direct authority • Passion for high-quality, fresh food and guest experience • Willingness to travel to restaurant locations regularly • Ability to sit, stand, and walk for varying periods throughout the workday • Ability to frequently use a computer, keyboard, mouse, telephone, and other standard office equipment • Ability to reach, bend, stoop, and frequently lift up to 25 pounds • Ability to move throughout restaurant locations as needed, including navigating kitchens, dining areas, service areas, and other operational spaces

🏖️ Benefícios

• Bonus • Remote work • Regular travel to restaurant locations in Southern California and Northern California

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