Director, Account Management Lead

🕒 Junho 10

🌽 Illinois, New York – Remoto

🌽 Illinois – Remote 🗽 New York – Remote

💵 $240.000 - $270.000 / ano

⏰ Tempo Integral

🟠 Sênior

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Pacvue

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

Pacvue é uma plataforma de aceleração de comércio que ajuda empresas a otimizar suas estratégias de varejo online em mais de 90 marketplaces. Ela oferece um conjunto de soluções de publicidade, vendas, análises e inteligência projetadas para elevar o desempenho dos negócios. A plataforma da Pacvue inclui ferramentas para otimização de prateleira digital, automação de publicidade, relatórios, gerenciamento de vendas de ecommerce e gerenciamento de mídia de varejo. Com recomendações baseadas em IA, ela permite que as empresas gerenciem variáveis como precificação, promoção e estratégia de anúncios de forma eficaz. A Pacvue atende marcas e agências ao fornecer insights para publicidade, gerenciamento centralizado de dados e automação de campanhas para impulsionar a participação no mercado e o crescimento das vendas. Grandes marcas como Duracell, Bissell e Nestlé Purina utilizam a plataforma da Pacvue para melhorar o desempenho de suas publicidades em plataformas como Amazon e Walmart, alcançando aumentos significativos nas vendas e retorno sobre o investimento em publicidade. A empresa capacita seus clientes com insights em tempo real, relatórios dinâmicos e automação estratégica para simplificar campanhas publicitárias e otimizar estratégias de licitação de forma eficiente. Ela se concentra em oferecer ferramentas abrangentes de incremento de mídia de varejo e gerenciamento de comércio integradas em uma única solução.

Descrição

• Client Relationship Management: Lead a team of account managers to drive customer satisfaction and increase Pacvue adoption • Serve as the primary point of contact for partners, fostering strong, trust-based relationships. • Build and nurture long-term, high-value partnerships that drive both client success and Pacvue’s revenue growth. • Act as a strategic consultant to clients, offering expert guidance on eCommerce best practices, performance optimization, and ways to get the most value out of the Pacvue software suite. • Strategic Planning & Consultation: Analyze client data to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions that align with the client's business objectives. • Partner with clients on joint strategy sessions, presenting data-driven recommendations and leading the development and execution of eCommerce strategies, defining the frameworks that guide both client and internal teams. • Identify areas for up-sell and cross-sell opportunities within existing accounts to drive revenue growth and unlock new business. • Execute Business Reviews • Routine Retention and Expansion forecasting with exceptional Enterprise Pipeline Rigor • Cross-Functional Collaboration: Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and ensure seamless service delivery. • Partner with senior leadership to shape the strategic direction of the account management function, influencing product roadmap priorities and long-term business decisions. • Own the full performance and strategic direction of the account management function, including multi-year revenue targets, team development, and decisions with up to five years of organizational impact. • Performance & Reporting: Regularly track and report on client performance, providing analysis and actionable recommendations to drive improved results through Pacvue. • Monitor key performance indicators (KPIs) to ensure client success, using data insights to proactively suggest adjustments to strategies or channel mix. • Prepare and deliver presentations to executive-level audiences, influencing decisions and securing buy-in on new strategies or growth initiatives within your client portfolio. • Client Advocacy & Growth: Be a passionate advocate for client success within Pacvue, ensuring their needs and challenges are met with the highest level of service and support. • Continuously look for ways to help clients maximize the value of Pacvue’s tools and technology to enhance their eCommerce advertising results. • Effectively negotiate and sign contracts for renewals or expansion opportunities within your book of business.

🎯 Requisitos

• 10+ years of experience in Account Management, Client Success, or Consulting, including demonstrated leadership of teams and ownership of enterprise-level revenue targets. • Proven experience working with large enterprise clients and managing high-stakes partnerships. • Experience with assigned Sales or Revenue targets, and the proven ability to consistently meet and exceed goals. • Highly analytical with the ability to interpret complex data, extract actionable insights, and drive strategic decision-making. • Exceptional communication and presentation skills, with the ability to effectively influence executive-level audiences. • Strong problem-solving skills and the ability to prioritize and manage multiple competing priorities. • A strategic thinker who can proactively identify opportunities for growth and continuously improve client outcomes within a defined book of business. • Comfortable with change and capable of thriving in a fast-paced, dynamic environment.

🏖️ Benefícios

• Flexible Paid Time Off • Paid Holidays and Floating Holidays • Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance • 401k with Employer Match • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization • Paid Parental Leave • Company-subsidized membership to Wellhub and Peloton • Fertility and family-building support through Carrot