Director of Membership

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🕒 Setembro 18

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $108.000 - $118.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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PA Education Association

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1972

🏥 Saúde

💼 Consultoria

📚 Educação

Healthcare • Consulting • Education

A Associação de Educação de PAs (PAEA) é a única organização nacional que representa os programas educacionais de Assistente de Médico (PA), oferecendo desenvolvimento profissional e recursos personalizados para educadores de PA, estudantes e diretores de programas. Através de defesa de interesses, desenvolvimento de liderança e diversas ferramentas de avaliação, a PAEA busca melhorar a qualidade da educação no campo da saúde, garantindo que os graduados sejam informados e competentes em suas funções como Assistentes de Médico.

Descrição

• Develop and execute membership strategies that strengthen member value, retention, growth, and long-term sustainability • Lead membership lifecycle operations, including administration, onboarding, dues renewal, and membership status processes • Collaborate with Digital Operations and internal teams to ensure Salesforce CRM, technology, data, and workflows support business and member needs • Evaluate and improve membership policies, processes, benefits, and the overall membership experience using trends, participation patterns, and feedback • Establish performance measures for retention, growth, and sustainability; report on progress, trends, risks, and opportunities • Lead the centralized member service function and ensure timely, accurate, consistent, member-centered support • Lead, coach, and develop staff responsible for membership administration, inquiries, service queues, and front-line support • Establish service standards, workflows, escalation practices, and support resources • Monitor member inquiries and service interactions to identify recurring questions, friction points, and improvement opportunities • Develop quantitative and qualitative member intelligence using membership data, participation data, service interactions, surveys, communities, and other listening channels • Drive dashboards, reporting, segmentation, and analyses of membership health, retention, participation, needs, and trends • Translate member intelligence into actionable insights for organizational leaders and teams • Represent membership perspectives in organizational planning, decision-making, and cross-functional initiatives • Lead, develop, and empower membership staff with clear priorities, expectations, success measures, and growth opportunities • Manage membership-related budgets, vendors, resources, and projects as appropriate • Report to the Chief Talent and Experience Officer • Travel periodically to assigned organizational events, including the annual staff retreat • Maintain confidentiality and protect personal information in accordance with PAEA policies and the Employee Handbook

🎯 Requisitos

• Bachelor’s degree or equivalent combination of education and relevant experience • Seven or more years of experience in membership, association management, member/customer experience, business operations, or a related field • Experience leading membership or customer-facing operations, including membership administration, renewals, retention, or member service • Experience leading a team and functional area, including hiring and performance management • Experience with association management systems, CRM platforms, databases, or other enterprise technology systems • Ability to use data and qualitative insights to identify trends, develop recommendations, and inform strategy and decision-making • Experience designing or improving business processes, workflows, and service delivery • Ability to build relationships and lead work across functional and organizational boundaries • Strategic thinking, communication, project management, problem-solving, and organizational skills • Authorized to work in the United States • Resume and cover letter required • Salesforce experience preferred • Experience within a professional association, membership organization, nonprofit, or similarly complex organization preferred

🏖️ Benefícios

• Health, life, and disability insurance • Paid time off and holidays • 403(b) retirement plan with an 8% employer contribution • Monthly wellness stipend • Professional development funding • Tuition assistance • Remote work with no in-office presence required