Senior Product Manager

🕒 Maio 26

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟠 Sênior

✅ Gerente de Produto

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PagerDuty

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💰 $90.000.000 Series D em 2018-09

Em um mundo sempre conectado, as equipes confiam no PagerDuty para ajudá-las a oferecer uma experiência digital perfeita aos seus clientes, o tempo todo. PagerDuty é o sistema nervoso central das operações digitais de uma empresa. Identificamos questões e oportunidades em tempo real e reunimos as pessoas certas para responder rapidamente a problemas, evitando-os no futuro. Desde os disruptores digitais até as empresas Fortune 500, mais de 18.000 negócios contam com o PagerDuty para ajudá-los a melhorar continuamente suas operações digitais — para que suas equipes possam gastar menos tempo reagindo a incidentes e mais tempo construindo para o futuro. Os Dutonians acreditam que fazemos parte de um movimento maior de empresas que estão sendo construídas para beneficiar a todos — o cliente e o colaborador, assim como nossa comunidade. Somos realizadores movidos pela paixão de reinventar como pessoas e empresas trabalham juntas. Tomamos a liderança e somos criativos para sermos os primeiros no coração de nossos clientes. Quer se trate de manter o mundo em funcionamento ou mudá-lo completamente, os Dutonians são movidos pela paixão de reinventar como pessoas e empresas colaboram para entregar em tempo real, em todo o mundo. Junte-se a nós para liderar esforços inexplorados e reinventar como as empresas funcionam.

Descrição

• Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments. • Lead product definition for the agentic layer of PagerDuty’s automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments. • Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low. • Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human. • Partner with AI/ML teams and external model providers to ensure PagerDuty’s agentic experience is differentiated by domain — leveraging deep SRE context rather than generic automation. • Own the customer-facing surface of agentic authorization — ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models. • Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy.

🎯 Requisitos

• 5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred. • Deep fluency in the SRE and DevOps domain — you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems. • Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling. • Ability to think clearly about authorization models — you don’t need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers. • Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers. • Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA. • Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences. • Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development • Track record of building positive working relationships with engineering, UX design and teams outside of product development • Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help) • Strong customer empathy and a curiosity-driven approach to learning their needs.

🏖️ Benefícios

• Competitive salary • Comprehensive benefits package • Flexible work arrangements • Company equity* • ESPP (Employee Stock Purchase Program)* • Retirement or pension plan* • Generous paid vacation time • Paid holidays and sick leave • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* • Paid volunteer time off: 20 hours per year • Company-wide hack weeks • Mental wellness programs