Senior Sales Strategy and Operations Analyst

🕒 Junho 5

🐻 Alaska, Hawaii, +11 estados a mais – Remoto

🐻 Alaska – Remote 🌺 Hawaii – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $99.000 - $149.600 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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PagerDuty

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💰 $90.000.000 Series D em 2018-09

Em um mundo sempre conectado, as equipes confiam no PagerDuty para ajudá-las a oferecer uma experiência digital perfeita aos seus clientes, o tempo todo. PagerDuty é o sistema nervoso central das operações digitais de uma empresa. Identificamos questões e oportunidades em tempo real e reunimos as pessoas certas para responder rapidamente a problemas, evitando-os no futuro. Desde os disruptores digitais até as empresas Fortune 500, mais de 18.000 negócios contam com o PagerDuty para ajudá-los a melhorar continuamente suas operações digitais — para que suas equipes possam gastar menos tempo reagindo a incidentes e mais tempo construindo para o futuro. Os Dutonians acreditam que fazemos parte de um movimento maior de empresas que estão sendo construídas para beneficiar a todos — o cliente e o colaborador, assim como nossa comunidade. Somos realizadores movidos pela paixão de reinventar como pessoas e empresas trabalham juntas. Tomamos a liderança e somos criativos para sermos os primeiros no coração de nossos clientes. Quer se trate de manter o mundo em funcionamento ou mudá-lo completamente, os Dutonians são movidos pela paixão de reinventar como pessoas e empresas colaboram para entregar em tempo real, em todo o mundo. Junte-se a nós para liderar esforços inexplorados e reinventar como as empresas funcionam.

Descrição

• Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization • Serve as a strategic business partner to the AVP of Commercial Sales • Serve as primary point of contact for commercial teams on operational needs and process questions • Support weekly/monthly forecasting processes and pipeline reviews • Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation) • Identify operational inefficiencies and design solutions to improve team productivity • Partner with Finance, IT and other peers on cross functional projects • Document and maintain standard operating procedures for commercial sales operations • Respond to ad-hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation) • Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability • Partner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, customer data) • Conduct analysis on customer accounts (e.g., AI customer segmentation by ARR, renewal tracking, churn risk identification) • Ensure data integrity across Salesforce, Tableau, and other sales tools • Troubleshoot reporting discrepancies and work with stakeholders to resolve data quality issues

🎯 Requisitos

• 3-5 years of experience in sales operations, revenue operations, or strategy & operations • Strong proficiency in Salesforce (reports, dashboards, data management) • Advanced Excel/Google Sheets skills and experience with data analysis • Proven ability to build scalable processes and drive operational improvements • Excellent communication skills and ability to partner cross-functionally • Comfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholders • Self-starter with strong project management capabilities • Experience with Tableau or similar BI tools or SQL skill (preferred) • Background supporting commercial/mid-market sales teams (preferred) • Familiarity with BDR/SDR operations and lead routing (preferred) • Experience in SaaS or technology sales environment (preferred)

🏖️ Benefícios

• Competitive salary • Comprehensive benefits package • Flexible work arrangements • Company equity* • ESPP (Employee Stock Purchase Program)* • Retirement or pension plan* • Generous paid vacation time • Paid holidays and sick leave • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* • Paid volunteer time off: 20 hours per year • Company-wide hack weeks • Mental wellness programs