Director, Technical Services – Public Sector, Cortex & Cloud

🕒 Maio 29

🤠 Texas, Virginia – Remoto

🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $230.000 - $268.250 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Palo Alto Networks

SiteLinkedInTodas as Vagas

10.000+ funcionários

🔒 Cibersegurança

🏢 Corporativo

💰 $1.000.000 Seed Round - Morta Security em 2013-02

Cybersecurity • Enterprise

A Palo Alto Networks é uma empresa global de cibersegurança que fornece plataformas, produtos e serviços baseados em IA para proteger redes, workloads em nuvem, endpoints e aplicações. Seu portfólio inclui firewalls de próxima geração, ofertas SASE e Prisma Cloud (CNAPP), a suíte de operações de segurança Cortex (XDR, XSOAR, XSIAM) e os serviços de inteligência contra ameaças e resposta a incidentes da Unit 42. A Palo Alto Networks ajuda empresas a proteger implantações de IA, automatizar fluxos de trabalho SOC e prevenir, detectar e responder a ameaças sofisticadas em ambientes híbridos e multi-nuvem.

Descrição

• Lead Technical Services delivery across the US Public Sector, ensuring consistent, high-quality execution for both civilian and sensitive government engagements. • Align with Sales, Product, and Partner teams to drive customer outcomes and maintain a 100% client retention rate within the public sector portfolio. • Collaborate with Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations within Public Sector. • Serve as the authority for Technical Services in the Public Sector on governing delivery frameworks adopted across Professional Services and Customer Success. • Build, develop, and mentor a high-performing technical organization of 100+ FTEs and contractors. • Foster a culture grounded in accountability, continuous learning, and operational excellence. • Coach teams through complex customer situations, transitioning ad-hoc processes into standardized, data-driven delivery models. • Maintain strong utilization, backlog health, and delivery predictability across the Public Sector sub-theater. • Optimize resource mix to maximize agility and cost efficiency while meeting global margin targets. • Reduce Time to Value and Time to Deploy by architecting scalable delivery platforms for Health Checks and Value Realization Programs (VRPs). • Influence net-new revenue by leading technical pre-sales discussions and positioning solutions to meet specific mission objectives. • Advance automation and AI across services to improve scale and consistency for Cloud, SOAR, and SOC environments. • Standardize delivery practices through global accreditation and product badging models, ensuring consistent service quality across all theaters. • Direct the development of automated tools to modernize internal service capabilities and optimize global delivery.

🎯 Requisitos

• 10+ years of leadership experience within Technical Services, Professional Services, or Customer Success organizations in high-growth SaaS, cloud, or cybersecurity environments • 5+ years leading large-scale technical organizations with both direct and matrixed reporting structures • Deep experience supporting cybersecurity programs across US Federal Government, DoD/DoW, Intel communities, State & Local Government, and Education customers • Proven track record serving as a senior technical advisor within complex cybersecurity or mission-critical operational environments • Experience working within military, government, or highly regulated environments is strongly preferred • Deep familiarity with Cloud, Endpoint, SOAR, SIEM, SOC, and enterprise cybersecurity operations; experience with industry-leading security platforms is required • Strong understanding of operational security requirements, enterprise governance frameworks, and large-scale architecture environments • Demonstrated ability to influence executive stakeholders across Product Management, Engineering, Sales, Customer Experience, and customer leadership organizations • Strong leadership presence with the ability to navigate ambiguity, operational complexity, and organizational change • Bachelor’s degree in Information Technology, Cybersecurity, Engineering, or a related field, or equivalent military experience • Industry-recognized certifications such as CISSP, CRISC, or equivalent credentials are preferred • Willingness to travel 20–30% domestically and occasionally internationally as needed.

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Employee stock options • Professional development opportunities