XSIAM Service Delivery Lead

🕒 4 dias atrás

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $127.600 - $172.500 / ano

⏰ Tempo Integral

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Palo Alto Networks

SiteLinkedInTodas as Vagas

10.000+ funcionários

🔒 Cibersegurança

🏢 Corporativo

💰 $1.000.000 Seed Round - Morta Security em 2013-02

Cybersecurity • Enterprise

A Palo Alto Networks é uma empresa global de cibersegurança que fornece plataformas, produtos e serviços baseados em IA para proteger redes, workloads em nuvem, endpoints e aplicações. Seu portfólio inclui firewalls de próxima geração, ofertas SASE e Prisma Cloud (CNAPP), a suíte de operações de segurança Cortex (XDR, XSOAR, XSIAM) e os serviços de inteligência contra ameaças e resposta a incidentes da Unit 42. A Palo Alto Networks ajuda empresas a proteger implantações de IA, automatizar fluxos de trabalho SOC e prevenir, detectar e responder a ameaças sofisticadas em ambientes híbridos e multi-nuvem.

Descrição

• Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers • Analyze customer security data to identify opportunities in detection coverage, alert quality, tenant hygiene, and automation • Advise customers on alert tuning, data onboarding, and correlation optimization • Drive continuous improvement in customer security posture and time-to-value outcomes • Manage and prioritize incoming customer requests and collaborate with SOC engineering for timely delivery • Lead onboarding sessions, security reviews, and proactive customer engagement meetings • Translate complex detection and response concepts into actionable guidance • Partner with Unit 42 SOC engineering, Product, and MDR teams to ensure service quality and alignment • Design and implement automation workflows with the SOC engineering team • Advocate for customer needs, enhancements, and escalations internally • Contribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service

🎯 Requisitos

• 5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations, preferably in enterprise cybersecurity or SaaS environments • Strong understanding of XDR, SIEM, and SOAR technologies • Experience with incident and alert management, correlation development, and data source onboarding • Experience collaborating with security analysts, engineers, and threat hunters in operational environments • Excellent communication skills for explaining complex security concepts to technical and non-technical audiences • Analytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needs • Curiosity and growth mindset, with ability to learn and adapt to evolving technologies and detection methodologies • Bachelor’s degree in Computer Science, Information Security, or a related field • No immigration sponsorship; applicants must not require work visa sponsorship for this position

🏖️ Benefícios

• Restricted stock units • Bonus • Employee benefits are offered (details referenced via the employee benefits description)