Senior Account Manager

🕒 Julho 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $93.840 - $138.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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Panorama Education

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2012

📚 Educação

☁️ SaaS

🤖 Inteligência Artificial

💰 $60.000.000 Series C - Panorama Education em 2021-09

Education • SaaS • Artificial Intelligence

A Panorama Education é uma empresa de tecnologia educacional que oferece uma plataforma SaaS com inteligência artificial para distritos escolares do ensino básico e secundário (K–12) a fim de coletar pesquisas, gerenciar o Sistema de Apoios de Múltiplos Níveis (MTSS), monitorar comportamento e frequência, além de personalizar instruções e intervenções. Suas ofertas—como Panorama Solara, Student Success (MTSS) e Surveys & Engagement—combinam análise de dados, IA segura gerenciada por distritos e desenvolvimento profissional para ajudar educadores a identificar necessidades, planejar ações direcionadas e medir resultados dos alunos, mantendo a privacidade e a conformidade.

Descrição

• Own and Drive Renewal Cycles: Lead renewals for your assigned portfolio, understanding budget cycles, funding sources, and contract nuances to secure timely renewals and identify growth opportunities. • Expand Panorama’s Impact: Actively pursue growth within existing accounts by identifying upsell opportunities, cultivating strategic relationships, and encouraging customer adoption of key product features. • Engage Clients Strategically: Conduct executive business reviews, outcome reviews, and in-person meetings to reinforce Panorama’s value and drive retention. • Develop and Execute Account Plans: Create and maintain comprehensive account plans, using KPIs to track client health, engagement, and adoption metrics. • Collaborate Cross-Functionally: Partner with Sales, Customer Experience, Product and other teams to align on strategies that ensure consistent client satisfaction and retention. • Ensure Data-Driven Client Success: Utilize metrics such as outcome reviews, customer adoption rates, and active user data to inform decision-making, prioritize account activities, and tailor client interactions. • Maintain Proactive Communication: Log all key client interactions, document strategic goals, and ensure all actions and communications are aligned with Panorama’s client success framework.

🎯 Requisitos

• Proven Account Management Expertise: At least 3-5 years of experience managing strategic accounts with a strong focus on retention and expansion. Demonstrated ability to navigate complex renewal processes, upsell within existing accounts, and build long-term relationships. • Strategic Mindset and Ownership Mentality: Ability to take full ownership of a portfolio, demonstrating accountability for client success, renewal rates, and overall account health. • Data-Driven Approach: Strong analytical skills to interpret client data, adoption metrics, and leading indicators to drive decision-making and prioritization. • Exceptional Communication and Influence Skills: Experience influencing executive stakeholders and presenting complex information effectively to drive adoption and growth. • Flexibility and Adaptability: Comfortable with ambiguity and change; able to adapt to new role expectations and shifting priorities in a dynamic, team-oriented environment. • Willingness to Travel (30-40%): Travel to client sites for partnership reviews, strategic planning sessions, and in-person meetings to foster strong relationships and address client needs directly.

🏖️ Benefícios

• 401K with an employer match • Health, dental, vision, life insurance, and short-term and long-term disability coverage. • Flexible spending account for health care and dependent care • Wellness Reimbursement • Work from Home Reimbursement • Flexible vacation policy • Parental leave program • Company Issued Laptop