UX Design Manager

🕒 Agosto 10

🏈 Ohio – Remoto

🏈 Ohio – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🎨 Designer de Produto (UI/UX)

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Park National Bank

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1908

💼 Consultoria

🛡️ Seguros

🏦 Bancário

Consulting • Insurance • Banking

<Park National Bank> é uma família de equipes de bancos comunitários que fornece produtos e serviços bancários de varejo e comerciais para indivíduos, empresas e comunidades. O banco oferece contas correntes e de poupança, cartões de crédito, empréstimos ao consumidor e hipotecários, empréstimos empresariais e comerciais (incluindo financiamento SBA, agrícola, de equipamentos e de aeronaves), gestão de patrimônio, serviços de aposentadoria e truste, e ferramentas de banco digital. A Park enfatiza um serviço personalizado, focado na comunidade, liderança local e envolvimento comunitário, enquanto também fornece serviços bancários online e móveis, gestão de caixa e serviços para comerciantes.

Descrição

• Lead the end-to-end design strategy for digital banking experiences across web, mobile, and emerging digital channels • Design and optimize user flows, wireframes, prototypes, and visual interfaces for account opening, loan origination, and digital servicing • Align digital experiences with branch, contact center, and marketing interactions for a cohesive omnichannel experience • Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics • Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs and regulatory requirements into user-centered design solutions • Develop and maintain scalable design standards, UI patterns, and design systems across platforms • Collaborate with vendor partners to optimize platforms for Park’s experience objectives • Use market trends, competitive audits, and emerging UX/UI innovations to elevate digital banking capabilities • Partner with analytics and product teams to define metrics, track KPIs, and evaluate digital journey performance • Ensure digital experiences meet security, accessibility, and compliance standards while reducing friction and improving customer satisfaction • Maintain adherence to Bank compliance requirements and risk management policies and procedures • Deliver a consistent, high level of service within Serving More standards • Interview and select candidates, set goals, assign tasks, train and develop associates, conduct performance reviews, and manage staff-related responsibilities

🎯 Requisitos

• Must live within the Park National Bank footprint • Must possess a high school diploma or equivalent • 4 Year Bachelor's degree in marketing, digital marketing, or related field • 6+ years of experience in UX Design • Ability to lead end-to-end UX design strategy for web, mobile, and emerging digital channels • Experience designing user flows, wireframes, prototypes, and visual interfaces • Experience with user research, usability testing, customer feedback, and behavioral analytics • Knowledge of omnichannel experiences spanning digital, branch, contact center, and marketing interactions • Ability to translate business needs and regulatory requirements into user-centered design solutions • Experience developing scalable design standards, UI patterns, and design systems • Understanding of security, accessibility, compliance, and risk management requirements • Strategic planning and decision-making skills • Ability to champion change, influence others, build collaborative relationships, and mentor others • Ability to work as part of a team with demonstrated ethics, integrity, adaptability, empathy, and active listening • Preferred Nielsen Norman Group (NN/g) and Google UX Design Professional certificates • Able to travel occasionally to Cincinnati or Central Ohio, estimated 2-4 times per year • Able to remain stationary a minimum of 75% of the time, constantly operate a computer, and maintain verbal and written communication with stakeholders

🏖️ Benefícios

• Fully remote role • Occasional travel to Cincinnati or Central Ohio possible, estimated 2-4 times per year